Does WSECU pay their employees well?

According to anonymously submitted Glassdoor reviews, WSECU employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at WSECU. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at WSECU?

79% of WSECU employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated WSECU 3.6 out of 5 for work life balance, 4.1 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at WSECU?

Member Consultant (29) , Contact Center Representative (4) , Manager (4) , Support Specialist (4) , Contact Center Support Specialist (3) , Customer Service Representative (3) , Information Technology (3) , Member Solutions Representative (3) , Team Leader (3) , Analyst (2) , Contact Center Specialist (2) , Director (2) , IT Specialist (2) , Leadership (2) , Marketing (2)

What are the pros of working at WSECU according to real employee reviews?

"Great benefits especially with healthcare." ((in 48 reviews)); "People are great and all helpful." ((in 16 reviews)); "The culture is great." ((in 12 reviews)); "Pay and benefits were competitive at the time." ((in 11 reviews)); "Great work life balance" ((in 9 reviews))

What are the cons of working at WSECU according to real employee reviews?

"Bad management." ((in 5 reviews)); "Salaries also aren't as competitive as they are in Seattle obviously, but the trade off of not fighting traffic everyday makes it all worth it!" ((in 3 reviews))

What are the top reviewed WSECU locations?

Olympia , Seattle , Tacoma , Everett , Yakima , Lacey , Spokane , Montgomery , Washington , Lakewood , Lynnwood , Fort Myers

WSECU reviews

3.8

79% would recommend to a friend

(167 total reviews)

Gary Swindler

82% approve of CEO

72% positive business outlook

Ratings by category

4.1

Culture & values

4.0

Diversity & inclusion

3.9

Compensation and benefits

3.8

Senior management

3.6

Work/Life balance

3.4

Career opportunities

WSECU has an employee rating of 3.8 out of 5 stars, based on 167 company reviews on Glassdoor which indicates that most employees have a good working experience there. The WSECU employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

167 reviews

3.0

Aug 25, 2023

Work and life balance

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Work alongside people that care for your personal well-being.

Cons

Difficult to recruit and keep great talent.

WSECU Response

2y

Thank you for your review, and we’re glad to hear that you enjoy working alongside your coworkers! Recruiting can certainly be a challenge these days, and although we value and encourage our team members’ professional development, we hear you that it can be disappointing when a great coworker decides to follow a different path outside the credit union. We are always striving to attract and keep high performing employees with our comprehensive compensation, benefits, and incentive package, generous paid leave, work life balance and caring culture - just to name a few things that make WSECU a great place to work! We’ve also recently added more resources to our recruiting team to provide hiring managers with more support in the process. If you have ideas on how we may improve on our goal, we’d love to hear your thoughts!

1.0

Mar 6, 2023

Just another call center

Contact center representative

Recommend

CEO approval

Business Outlook

Pros

The benefits are really good.

Cons

Coercive empathy training is given so that you grow accustomed to sustaining abuse from members. the company is more interested in service delivery goals, not interested in the well-being of the contact center employees.

WSECU Response

3y

Thank you for sharing your thoughts with us. We recognize that our team members work hard to provide outstanding service to our members each day, and that working in a call center can certainly be a challenging role. We’re sorry to hear you’re not having a positive experience so far. While this feedback is uncharacteristic of what we typically hear, we will take it to heart and look for the opportunity to continue improving training and find balance in serving members and supporting employees. If you are interested in sharing your ideas on how we may be able to improve, we encourage you to reach out to your leadership.

4.0

Jun 2, 2022

Great Employer

Manager

Recommend

CEO approval

Business Outlook

Pros

Cares about all of the employees.

Cons

Lack of accountability for certain staff.

WSECU Response

4y

Thank you for your feedback! If you are interested in discussing this further, we encourage you to reach out to People & Culture Services, or you can also submit feedback anonymously via HearU.

Viewing 31 - 33 of 167 Reviews

Jobs at WSECU

Loan Officer - Internal

Director of Portfolio Governance and Performance

Director of Talent Development

Loan Officer - External

WSECU

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Just another call center

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