WaFd Bank reviews

3.2

49% would recommend to a friend

(296 total reviews)
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Brent Beardall

63% approve of CEO

41% positive business outlook

Reviews by job title

296 reviews

Reviews about "Compensation"

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3.0
Oct 31, 2017

Customer Service Representative

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very little sales pressure, lots of cross training opportunities.

Cons

Every week we are in meetings asking us to take on more responsibilities, "be the branch's sales champion", etc. But I haven't gotten a single raise and I've worked here for a year. The pay is BAD. When are you going to address this? We take on responsibilities as tellers that most banks would pay personal bankers or "leads" to do. Your customers are unhappy about the massive turnover rate and you should get a plan in place ASAP to fix it. I have been promised a personal banker position over a month ago, which I know I will train for six months for (even though I already do 80% of the job's responsibilities) and then I will have to actually have the title for six months before I see my pathetic $2 (if I'm lucky) raise. So I'm expected to do my job for 6 months to a year before I actually reap the benefits. That's fantastic. I know the managers have to fight hard to get us our pathetic yearly raises that don't even cover the cost of living. Im not exaggerating: HALF the employees at this branch are working two jobs. That's 60+ hours a week. I know this bank is getting more than enough revenue to afford to pay us at least industry average. Taco Bell and McDonald's pay more than I'm making and I manage IRAs, open business accounts, do construction draws, cross sell, train new employees. That's only the tip of the iceberg. Without my second job, I can't even feed myself. And I'm single. My wages barely cover my bills. I shouldn't have to kill myself working two jobs.

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WaFd Bank Response
8y
Thank you for your comments. I want to clarify that colleagues promoting to PB do not have to wait six month for a salary increase. Washington Federal is a total compensation company that provides competitive benefits in addition to the base pay (including semi-annual bonuses, 401k matches & contributions, company-paid life insurance, etc.) We understand you feel the pay is inadequate and please know this is something we are looking into.
4.0
Oct 29, 2017

Branch Manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good place to work. Great people. Still has that personal feeling you don't feel like you are working for a bigger company. There is a bonus period that the branch strives to achieve The hours are great no weekends and closed on holidays.

Cons

I have to agree with other reviews the rate of pay is low. The benefits don't out way the low pay. The bonus I mentioned above is a nice attempt to give you the feeling of making more money. Makes it difficult to attract talented people for an entry level position.

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WaFd Bank Response
8y
Thank you for your feedback. I feel like we are making strides to recognize the top performers and to provide better training and career paths. The cookies were not intended to be a bonus, but just a nice thank you gesture. My door is also open if you would like to discuss. Thank you and have a wonderful holiday season
2.0
Oct 27, 2017

Managment in branches

Recommend
CEO approval
Business Outlook

Pros

They have great working hours, holidays off, M-T 8-5 Friday 8-6, no weekends.

Cons

DM's pay special attention to certain branches that produce, and pay no attention to underperforming branches. Management in the branch I worked at was lazy, never came in, or left early all the time. Leaving the rest of us to deal with angry clients who had been promised information from the manager. We were constantly yelled at by people. Can not go to HR due to possible retaliation or managers "ganging up" on them. DM will protect the managers before they will protect the little guys who actually make time to be in the office and sweep it under the rug when you do let them know about a situation about what is going on in the branch. On top of low wages, and serious lack of training for employees.

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WaFd Bank Response
8y
Great feedback. We are always trying to help lift up the slower branches while encouraging the stars. Training is a priority we are working on. Thanks for your input
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