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      WaFd Bank

      Engaged Employer

      WaFd Bank Customer Service Representative CSR reviews

      1.9

      14% would recommend to a friend

      (16 total reviews)
      avatar

      Brent Beardall

      17% approve of CEO

      19% positive business outlook

      Ratings by category

      2.2

      Culture & values

      2.1

      Diversity & inclusion

      1.9

      Work/Life balance

      1.8

      Career opportunities

      1.7

      Compensation and benefits

      1.6

      Senior management

      Customer Service Representative (CSR) employees have rated WaFd Bank with 1.9 out of 5 stars, based on 16 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a poor working experience there. WaFd Bank is rated 47% below average by Customer Service Representative (CSR) professionals compared to other employers within the Financial Services industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      16 reviews
      3.0
      Dec 8, 2025

      Decent Starting Point for Beginners, but Compensation Is Low

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good for beginners — The role is suitable for someone who’s just starting their career and wants to learn basic banking operations. Supportive environment — Most teams are friendly and willing to help new employees. Manageable workload — Compared to big banks, the pace is slower and less stressful. Work-life balance — Generally more stable hours, fewer surprises, and less weekend pressure.

      Cons

      Very low pay — The hourly rate is significantly lower than other banks in the area, which makes it hard to stay long-term. Benefits are basic — The benefits package is very average and not competitive, especially for anyone planning to build a long-term career. Limited career growth — Advancement tends to be slow, and opportunities are fewer compared to larger financial institutions. Not ideal for ambitious candidates — If you want higher income or faster progression, this place may feel limiting.

      Viewing 1 - 3 of 16 Reviews
      Related searches: WaFd Bank Customer Service Representative (CSR) jobs | WaFd Bank Customer Service Representative (CSR) salaries | WaFd Bank benefits | WaFd Bank Customer Service Representative (CSR) interviews
      WaFd Bank reviewsWaFd Bank Customer Service Representative (CSR) reviews

      Glassdoor has 658 WaFd Bank reviews submitted anonymously by WaFd Bank employees. Read employee reviews and ratings on Glassdoor to decide if WaFd Bank is right for you.