Is WaFd Bank a good company to work for?

WaFd Bank has an overall rating of 3.2 out of 5, based on over 658 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 49% of employees would recommend working at WaFd Bank to a friend and 41% have a positive outlook for the business. The best reviews about WaFd Bank have been left by employees working as Manager , Branch Manager and Customer Service Representative (CSR) .

Does WaFd Bank pay their employees well?

According to anonymously submitted Glassdoor reviews, WaFd Bank employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at WaFd Bank. This rating has decreased by 7% over the last 12 months.

How satisfied are employees working at WaFd Bank?

49% of WaFd Bank employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated WaFd Bank 3.5 out of 5 for work life balance, 3.5 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at WaFd Bank?

Personal Banker (78) , Customer Service Representative (50) , Branch Manager (37) , Customer Service Representative (CSR) (16) , Customer Service Supervisor (14) , Bank Teller (13) , Manager (11) , CSS (8) , Customer Service Representative II (8) , Anonymous (7) , Director of Service (7) , Mortgage Loan Processor (7) , Assistant Manager (6) , Credit Analyst (6) , Analyst (5)

What are the pros of working at WaFd Bank according to real employee reviews?

"Great Benefits !!! !!!! !!" ((in 69 reviews)); "The people at the branch level were great to work with but everyone was looking for new jobs all the time." ((in 46 reviews)); "Work life balance is great as we are closed weekends." ((in 20 reviews)); "Coworkers are great!" ((in 15 reviews)); "CEO in Seattle and the President of the Texas Region is Awesome." ((in 14 reviews))

What are the cons of working at WaFd Bank according to real employee reviews?

"low pay and no room to grow" ((in 94 reviews)); "Poor management" ((in 29 reviews)); "There is no training whatever and if you need help you're told to "just call and ask Seattle"." ((in 23 reviews)); "Managers have to spend time they do not have to bring these individuals up to speed." ((in 20 reviews)); "No bonus for all the hard working corporate employees while essential employees got 25% more pay for over a month due to the virus." ((in 16 reviews))

What are employees saying about WaFd Bank layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about WaFd Bank layoffs and their outlook for job security at WaFd Bank in 2026.

What are the top reviewed WaFd Bank locations?

Seattle , Boise , Dallas , Portland , Salt Lake City , Phoenix , Tucson , Everett , Albuquerque , Scottsdale , Spokane , Medford , Eugene , Idaho Falls , Benson , Las Vegas , Bellingham , Bellevue , Bothell , Tacoma , Bend , Grants Pass , Klamath Falls , Salem , Nampa , Plano , Federal Way , Lakewood , Monroe , Stanwood

WaFd Bank reviews

3.2

49% would recommend to a friend

(296 total reviews)

Brent Beardall

63% approve of CEO

41% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.5

Culture & values

3.5

Work/Life balance

3.2

Compensation and benefits

3.1

Senior management

3.1

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

296 reviews

Reviews about "Compensation"

Return to all reviews

2.0

Oct 19, 2017

Hit & Miss

Personal banker

Recommend

CEO approval

Business Outlook

Pros

-Great place to get some experience in banking -Overall, the people within the branches are very kind, genuine people -Health benefits are decent -Set hours/Paid holidays/No weekend hours

Cons

-Very little training - the training provided is 80% through e-learning, 20% hands-on training (this has been true for all of the positions I have been in within the company). -Poor compensation - relies heavily on bonuses as justification for low pay, despite the fact that bonuses are not guaranteed to make up for low wages. -Long-standing policies regarding PTO/Vacation time are outdated and inconvenient for employees.

WaFd Bank Response

8y

Thanks for your feedback. We are working on improving our training and technology to simplify the lives of our clients and colleagues. Have a wonderful holdiay season

2.0

Sep 20, 2017

Customer Service Representative

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great benefits, you build a personal rapport with your customers, no high sales pressure, products are genuine and have little to no fine print, learn to perform a lot of different tasks and great support teams.

Cons

High health insurance deductible, poor training for new employees, terrible pay, you are given tasks beyond your job description, expected to perform tasks within multiple roles, you aren't fairly compensated for tasks performed, little to know acknowledgement, no support from higher positions, no real room for growth, no set procedures and guidelines, no "care" for their employees.

WaFd Bank Response

8y

Thanks for your comments and advice. We are rolling out a training initiative this year and more defined career paths. If you look around and see all of the people that will be retiring in the next 5 years, I think the opportunities are immense for those with the skills and the drive.

4.0

Sep 20, 2017

Marketing

Vice president community relations

Recommend

CEO approval

Business Outlook

Pros

Employed here 5 yrs.-- from a merger with another bank. I find the people here are outstanding to work with. Each department takes ownership of their stuff, then work together for the good of the company. New Colleagues are asked to "presume good will" and "be nice." Simple, but makes an environment I truly appreciate. The CEO asks two things, "Love what you do. Make a difference." Not that hard, I'm super glad to be here.

Cons

While my compensation is competitive, I understand the branch positions could be higher.

WaFd Bank Response

8y

Thank you K Falls - what a great example of how WAFD has been able to successfully integrate acquisitions. Our K Falls marketing team is exceptional!

Viewing 193 - 195 of 296 Reviews

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Hit & Miss

Customer Service Representative

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