Waffle House reviews

3.4

55% would recommend to a friend

(4,102 total reviews)

Walt Ehmer

75% approve of CEO

57% positive business outlook

Waffle House has an employee rating of 3.4 out of 5 stars, based on 4,102 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waffle House employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

Reviews by job title

4K reviews
3.0
Jan 11, 2025

Unit manager- no work/life

Recommend
CEO approval
Business Outlook

Pros

● Fair to good financial compensation ● Vacation time ● Stock option ● Great place to gain experience

Cons

● Poor upline support ● 2 hour long meetings that could easily be summarized into a 4 to 6 paragraph email or text ● Terrible work/life balance ● Unable to fire employees caught buying, selling, and using drugs or stealing ● Possibly working 3+ shifts straight due to call offs ●Difficult to staff slow shifts (I've seen servers work 2-9pm and only make $25)

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Waffle House Response
1y
Thank you for sharing your detailed feedback and your many years of service with Waffle House. Your perspective as a long-term team member is invaluable to us. We’re glad to hear that you found the financial compensation, stock options, and vacation time to be positives. However, we’re sorry to learn about the challenges you faced, particularly regarding work-life balance, staffing issues, and upline support. The issue of supporting managers who deal with unexpected staffing shortages and call-offs is something we’re always looking to address. We will also review how meetings are conducted to ensure that they are efficient and respectful of everyone’s time. Your comments on policies for addressing serious employee issues are particularly important. We will ensure these are reviewed at the appropriate levels. Thank you again for your dedication and for providing constructive advice. We’re committed to making Waffle House a better place for all employees.
3.0
Jan 8, 2025
Recommend
CEO approval
Business Outlook

Pros

You work for your pay literally ! Make tips base rate is poor

Cons

Management sucks and it’s really sad and you work so hard for that little pay

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Waffle House Response
1y
Thank you for sharing your review. We’re sorry to hear about your concerns regarding management. Your feedback is important and helps us evaluate areas where we can improve. We are committed to providing management training and support to foster a better work environment for everyone. If you’d like to share more details about your experience, we encourage you to connect with us directly at https://www.wafflehouse.com/contact. Your input is invaluable as we strive to create a supportive and rewarding workplace. Thank you for your hard work and dedication to serving our customers!
2.0
Jan 8, 2025

Experience

Recommend
CEO approval
Business Outlook

Pros

3-10 day vacations, Bonus for degree, Fun to cook.

Cons

Work-Life Balance, 60 hour weeks. A lot they don't tell you prior to getting checked into your own unit. Upline doesn't communicate with you, Can send multiple texts and no replies, then they ask you to do something. Frustrating.

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Waffle House Response
1y
Thank you for taking the time to share your experience with us. Your feedback about frustrations with upline communication is valuable, and we’re committed to addressing this to create a more seamless experience for our team members. If you'd like to provide more detail about your experience, please visit https://www.wafflehouse.com/contact. We appreciate your dedication and hard work. Thank you for being a part of the Waffle House team!
Viewing 304 - 306 of 4,102 Reviews

Glassdoor has 4,228 Waffle House reviews submitted anonymously by Waffle House employees. Read employee reviews and ratings on Glassdoor to decide if Waffle House is right for you.