Waitrose reviews

3.8

67% would recommend to a friend

(8,743 total reviews)
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Jason Tarry

74% approve of CEO

48% positive business outlook

Waitrose has an employee rating of 3.8 out of 5 stars, based on 8,743 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waitrose employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

9K reviews
1.0
Oct 28, 2023

Profits before partners.

Recommend
CEO approval
Business Outlook

Pros

Lovely people who I work with.

Cons

Terrible management. Branch manager only pops in once or twice a week. Other managers are barely even seen on a day to day basis. No leadership. I just guess what I need to do for the day when I go in as there’s never anyone around. The lights are dimmed most mornings to save money. The heating is off to save money. which makes it unbearably cold. Most of us have to wear 5+ layers. No bonus. No pay rises. No cheaper food anymore in dining room. Long term partners are on the same pay as new starters? Make it make sense! Now they’re changing all of our hours to not suit us to try and kick us out to save money. No benefits to be a partner anymore. All the company cares about is profit. No care for us or our needs.

1.0
May 16, 2018

Lack of loyalty and compassion

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

None that I can think of.

Cons

Treated as a resource rather than a person, lack of organisation, dirty. I worked at Waitrose for nearly two years. I requested two days holiday to care for my mother (age 91), I was refused leave. I was forced to hand in my notice in order to look after my mother who sadly passed away during the time I requested as holiday. I would not recommend working for Waitrose Holsworthy to anyone.

1.0
Apr 10, 2018
Recommend
CEO approval
Business Outlook

Pros

The only good thing I can think of is the discount you get for Waitrose and John Lewis.

Cons

The management are a bunch of bullies and I've never seen a company with such lack of care for their staff. I was sworn at, interrogated, lied to and they treat me like absolute dirt. I put in a lot of hours considering I was only part time and any overtime I did I was never paid for. The management don't give a damn about paying you either, I was underpaid for the full 6 months I worked there and even though every week I told them I'd just get a 'I'll pass it on to so and so' and nothing would ever get done. They also back-stab you and give you no chance to finish your work. I used to come in to work and they'd call me down to the warehouse and say "5 cages, 1 hour...GO!" baring in mind these cages were taller than me and the items were spread out all over the store. The most I could get out in 1 hour was 3 huge cages and then they'd shout at you right in your personal space. I've never felt so low in all my life. Running around for them like a sport on minimum wage whilst they did nothing and then work pull you in a corner and scream at you. Please, I advice anyone who wants to keep their sanity to NEVER work for Waitrose in Peterborough. Me leaving was the best thing that's ever happened to me.

Viewing 46 - 48 of 8,743 Reviews

Glassdoor has 9,106 Waitrose reviews submitted anonymously by Waitrose employees. Read employee reviews and ratings on Glassdoor to decide if Waitrose is right for you.