Does Waitrose pay their employees well?

According to anonymously submitted Glassdoor reviews, Waitrose employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Waitrose. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Waitrose?

67% of Waitrose employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waitrose 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Waitrose?

Supermarket Assistant (2136) , Sales Assistant (450) , Customer Assistant (430) , Shop Assistant (319) , Customer Service Assistant (246) , Customer Service (239) , Retail Assistant (178) , Sales Associate (164) , Partner (128) , Team Leader (117) , Customer Service Representative (102) , Store Assistant (91) , Shop Floor Assistant (90) , Delivery Driver (87) , Team Manager (70)

What are the pros of working at Waitrose according to real employee reviews?

"The pay was good and the job was easy" ((in 1006 reviews)); "Good benefits and flexible with hours" ((in 555 reviews)); "Pretty nice staff and nice to help out people" ((in 486 reviews)); "The staff were friendly and welcoming" ((in 433 reviews)); "Colleagues are friendly and supportive" ((in 340 reviews))

What are the cons of working at Waitrose according to real employee reviews?

"Conflicting policy and poor management makes staff scared to be unwell at risk of losing job." ((in 593 reviews)); "Managers are rude and demanding" ((in 463 reviews)); "sometimes hours are long and boring" ((in 275 reviews)); "Hours are not flexible and hard to book wanted time off as it's booked years in advance by other employees" ((in 122 reviews)); "Hard to get holiday :(" ((in 72 reviews))

What are employees saying about Waitrose layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waitrose layoffs and their outlook for job security at Waitrose in 2026.

What are the top reviewed Waitrose locations?

Newark , New York , Guernsey , Charlotte , England , Los Angeles , Lafayette , Reading , Bromley , Stirling

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Waitrose

Waitrose reviews

3.8

67% would recommend to a friend

(8,770 total reviews)

Jason Tarry

72% approve of CEO

48% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.6

Work/Life balance

3.2

Senior management

3.1

Career opportunities

Waitrose has an employee rating of 3.8 out of 5 stars, based on 8,770 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waitrose employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

2.0

Oct 30, 2021

Poorly managed

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

You are able to work most days doing deliveries and having no one looking over you.

Cons

Your timings are monitored. Managers may ask why you are one minute late to a drop and remind you that you need to pull up their bad performing rates. Lonely job on the road. No consideration of toilet breaks, except the one break you are entitled to.

3.0

Oct 26, 2021

Ok place to work

Sales associate

Recommend

CEO approval

Business Outlook

Pros

The company has a good infrastructure (HR, employee support)

Cons

too many managers, treated us like school kids

4.0

Oct 19, 2021

Was once great, has been on a steady decline the last 5 years

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Pension Scheme - Above national living wage - Discount scheme for John Lewis and Waitrose - Benefits Scheme through Partner Choice

Cons

- Benefits Scheme has seen the more desirable benefits be reduced or removed entirely in the last two years. - High turnover for both managers and standard staff - Quality of managers has decreased massively in the past few years. - High levels of micromanagement - Within the last year, the store was constantly working a skeleton crew with very little overtime available. - Little to no progression is available - Bonus scheme appears to be scrapped - Poor communication throughout

Viewing 586 - 588 of 8,770 Reviews

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Jobs at Waitrose

Customer Delivery Driver, Supermarket Assistant

Leighton Buzzard, England

£14 - £14 /hr

(Employer provided)

View job

Customer Delivery Driver, Supermarket Assistant

Horley, Surrey, South East England, England

£14 - £14 /hr

(Employer provided)

View job

Customer Delivery Driver, Supermarket Assistant

Customer Delivery Driver, Supermarket Assistant

Customer Delivery Driver, Supermarket Assistant