Does Waitrose pay their employees well?

According to anonymously submitted Glassdoor reviews, Waitrose employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Waitrose. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Waitrose?

67% of Waitrose employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waitrose 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Waitrose?

Supermarket Assistant (2130) , Sales Assistant (450) , Customer Assistant (429) , Shop Assistant (316) , Customer Service Assistant (246) , Customer Service (238) , Retail Assistant (177) , Sales Associate (164) , Partner (128) , Team Leader (116) , Customer Service Representative (101) , Store Assistant (91) , Shop Floor Assistant (90) , Delivery Driver (87) , Team Manager (70)

What are the pros of working at Waitrose according to real employee reviews?

"The pay was good and the job was easy" ((in 1009 reviews)); "Good benefits and flexible with hours" ((in 542 reviews)); "Pretty nice staff and nice to help out people" ((in 478 reviews)); "Staff are friendly and fun to be with" ((in 425 reviews)); "Colleagues are friendly and supportive" ((in 328 reviews))

What are the cons of working at Waitrose according to real employee reviews?

"Conflicting policy and poor management makes staff scared to be unwell at risk of losing job." ((in 587 reviews)); "Managers are rude and demanding" ((in 446 reviews)); "sometimes hours are long and boring" ((in 274 reviews)); "Hours are not flexible and hard to book wanted time off as it's booked years in advance by other employees" ((in 119 reviews)); "Hard to get holiday :(" ((in 74 reviews))

What are employees saying about Waitrose layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waitrose layoffs and their outlook for job security at Waitrose in 2026.

What are the top reviewed Waitrose locations?

Newark , Guernsey , Charlotte , England , Los Angeles , Lafayette , Reading , Bromley , Stirling

Waitrose reviews

3.8

67% would recommend to a friend

(8,744 total reviews)

Jason Tarry

74% approve of CEO

48% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.6

Work/Life balance

3.2

Senior management

3.1

Career opportunities

Waitrose has an employee rating of 3.8 out of 5 stars, based on 8,744 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waitrose employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

1.0

Apr 20, 2021

Poor company to work for

Supermarket assistant

Recommend

CEO approval

Business Outlook

Pros

Very little to share, your colleagues are nice.

Cons

Poor pay, poor management, poor working practices, lack of appreciation for hard work, company administration is a mess. Wrong contracts sent out, not paid correctly and issue not resolved by manager, items stolen at work. Worst company I've ever worked for. I had more issues with pay and contracts in 3 months at Waitrose than I have in a working career spanning 30+ years.

5.0

Jan 30, 2018

Seasonal Supermarket Assistant

Supermarket assistant

Recommend

CEO approval

Business Outlook

Pros

Really enjoyed my time in this role, colleagues supportive at all times, quickly felt part of the team despite it being my first job as a 16 year old

Cons

Did not have any bad experiences with management, colleagues or customers

Waitrose Response

7y

Thank you for the 5 star review! It is great to hear that your first job was such an enjoyable experience, and that you would love to be part of the Partnership again. I hope that this is a wish that comes true, as you have really embraced the Partnership “Spirit”. I would like to wish you every success in your next role.

1.0

Jan 22, 2018

Incompetent and careless

Supermarket assistant

Recommend

CEO approval

Business Outlook

Pros

None. In the past the bonus was easily the best benefit.

Cons

Incompetent managers, micro management of 'partners', favoritism, ignorance of employee rights. The constant smoke and mirrors pr stunt of a 'bonus' is laughable. Company has lost its way entirely.

Viewing 58 - 60 of 8,744 Reviews

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Waitrose

Waitrose reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Poor company to work for

Seasonal Supermarket Assistant

Incompetent and careless

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