Does Waitrose pay their employees well?

According to anonymously submitted Glassdoor reviews, Waitrose employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Waitrose. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Waitrose?

67% of Waitrose employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waitrose 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Waitrose?

Supermarket Assistant (2136) , Sales Assistant (450) , Customer Assistant (431) , Shop Assistant (319) , Customer Service Assistant (246) , Customer Service (239) , Retail Assistant (178) , Sales Associate (164) , Partner (128) , Team Leader (117) , Customer Service Representative (102) , Store Assistant (91) , Shop Floor Assistant (90) , Delivery Driver (87) , Team Manager (70)

What are the pros of working at Waitrose according to real employee reviews?

"Pay is good and they always give you opportunity to train in other sections to raise your pay next appraisal." ((in 991 reviews)); "Good benefits and flexible with hours" ((in 545 reviews)); "Pretty nice staff and nice to help out people" ((in 477 reviews)); "Staff are friendly and nice" ((in 444 reviews)); "Colleagues are friendly and supportive" ((in 339 reviews))

What are the cons of working at Waitrose according to real employee reviews?

"Conflicting policy and poor management makes staff scared to be unwell at risk of losing job." ((in 594 reviews)); "Managers are rude and demanding" ((in 467 reviews)); "sometimes hours are long and boring" ((in 279 reviews)); "Hours are not flexible and hard to book wanted time off as it's booked years in advance by other employees" ((in 122 reviews)); "Hard to get holiday :(" ((in 76 reviews))

What are employees saying about Waitrose layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waitrose layoffs and their outlook for job security at Waitrose in 2026.

What are the top reviewed Waitrose locations?

Newark , New York , Guernsey , Charlotte , England , Los Angeles , Lafayette , Reading , Bromley , Stirling

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Waitrose

Waitrose reviews

3.8

67% would recommend to a friend

(8,771 total reviews)

Jason Tarry

72% approve of CEO

48% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.6

Work/Life balance

3.2

Senior management

3.1

Career opportunities

Waitrose has an employee rating of 3.8 out of 5 stars, based on 8,771 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waitrose employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

4.0

Jul 20, 2021

Overall rather good.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Positive working culture. Good banter with other colleagues. 20% discount at Waitrose and 25% at John Lewis. Overtime available (location dependant)

Cons

You may end up working in the shop if there is no driving route for you. The vans are always breaking down, and spare vans are not always great. Communication can be poor, and things do not get done as efficiently as they could be.

3.0

Jul 7, 2021

It's a bad industry full of poorly treated staff, just avoid it.

Customer assistant

Recommend

CEO approval

Business Outlook

Pros

The retail industry in general is an absolute mess of people that either dont care about their career, or have gotten stuck in the industry. Out fo all the supermarket retailers, Waitrose is one of the better ones, but that doesn't really mean much.

Cons

Management is a boys club, and as I've seen on multiple occasions, they prefer hiring for management externally in order to not need to replace staff. The best workers will be made "team leaders" and get stuck in these positions, while having the same responsibilities as management for less pay.

4.0

Jun 24, 2021

trusted company

Lgv1 driver

Recommend

CEO approval

Business Outlook

Pros

great camaraderie,good bunch of people

Cons

Too many chiefs,not enough indians

Viewing 604 - 606 of 8,771 Reviews

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Jobs at Waitrose

Customer Delivery Driver, Supermarket Assistant

Supermarket Assistant

Customer Delivery Driver, Supermarket Assistant

Leighton Buzzard, England

£14 - £14 /hr

(Employer provided)

View job

Customer Experience Design Manager

Night Replenishment, Supermarket Assistant

Finchampstead, England

£13 - £13 /hr

(Employer provided)

View job