Does Waitrose pay their employees well?

According to anonymously submitted Glassdoor reviews, Waitrose employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Waitrose. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Waitrose?

67% of Waitrose employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waitrose 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Waitrose?

Supermarket Assistant (2136) , Sales Assistant (450) , Customer Assistant (430) , Shop Assistant (319) , Customer Service Assistant (246) , Customer Service (239) , Retail Assistant (178) , Sales Associate (164) , Partner (128) , Team Leader (117) , Customer Service Representative (102) , Store Assistant (91) , Shop Floor Assistant (90) , Delivery Driver (87) , Team Manager (70)

What are the pros of working at Waitrose according to real employee reviews?

"The pay was good and the job was easy" ((in 1006 reviews)); "Good benefits and flexible with hours" ((in 555 reviews)); "Pretty nice staff and nice to help out people" ((in 486 reviews)); "The staff were friendly and welcoming" ((in 433 reviews)); "Colleagues are friendly and supportive" ((in 340 reviews))

What are the cons of working at Waitrose according to real employee reviews?

"Conflicting policy and poor management makes staff scared to be unwell at risk of losing job." ((in 593 reviews)); "Managers are rude and demanding" ((in 463 reviews)); "sometimes hours are long and boring" ((in 275 reviews)); "Hours are not flexible and hard to book wanted time off as it's booked years in advance by other employees" ((in 122 reviews)); "Hard to get holiday :(" ((in 72 reviews))

What are employees saying about Waitrose layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waitrose layoffs and their outlook for job security at Waitrose in 2026.

What are the top reviewed Waitrose locations?

Newark , New York , Guernsey , Charlotte , England , Los Angeles , Lafayette , Reading , Bromley , Stirling

Waitrose reviews

3.8

67% would recommend to a friend

(8,770 total reviews)

Jason Tarry

72% approve of CEO

48% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Waitrose has an employee rating of 3.8 out of 5 stars, based on 8,770 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waitrose employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

9K reviews

4.0

Sep 22, 2017

Supermarket Assistant whilst at Uni

Supermarket assistant

Recommend

CEO approval

Business Outlook

Pros

Reasonably good rate of pay Not very hard work Great benefits

Cons

Too much management who are running around like headless chickens as they are worried about their job security. Management can be condescending even though they are unable to do the area in which you work.

3.0

Sep 22, 2017

Customer Service Supervisor

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The people are what make it great and the perks as well such as the 25% off John Lewis and the annual bonus for being a partner!

Cons

Lack of progression within the company

4.0

Sep 21, 2017

Customer Services

Customer service

Recommend

CEO approval

Business Outlook

Pros

Good pay, relatively easy work

Cons

Management sometimes take the 'the customer is always right' ethos too far, undermining employees who are following the company rules

Viewing 8248 - 8250 of 8,770 Reviews

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Jobs at Waitrose

Customer Delivery Driver, Supermarket Assistant

Leighton Buzzard, England

Customer Delivery Driver, Supermarket Assistant

Supermarket Assistant

Customer Delivery Driver, Supermarket Assistant

Customer Delivery Driver, Supermarket Assistant

Horley, Surrey, South East England, England

Waitrose

Waitrose reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Supermarket Assistant whilst at Uni

Customer Service Supervisor

Customer Services

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Jobs at Waitrose