Waitrose reviews

3.9

67% would recommend to a friend

(8,749 total reviews)
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Jason Tarry

74% approve of CEO

48% positive business outlook

Waitrose has an employee rating of 3.9 out of 5 stars, based on 8,749 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waitrose employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

9K reviews
4.0
Feb 24, 2015
Recommend
CEO approval
Business Outlook

Pros

Fun people, great student job , decent pay 15% off waitrose goods 25% off John Lewis goods Paid time and a half on Sundays

Cons

Young people often left with the late Weekend work

3.0
Feb 23, 2015
Recommend
CEO approval
Business Outlook

Pros

Partnership card means discount in Waitrose and John Lewis plus some restaurants and other shops. Good holiday. Uniform. The bonus which helps soften the blow of receiving a poor wage. I work with a great team! 😊

Cons

Lack of personal development and career opportunities -even as a very experienced professional and graduate. Poor wage -under £7. Appraisal system oppresses any good pay rise or personal development. Employs large number of young (minors) students looking for pocket money leaving most times of the day short staffed. Dedicated older staff are left picking up the pieces and working longer hours to cover busy times of the day. High turnover of management. Poor leadership. Poor, inconsistent training. Inconsistent disciplinary procedures. My Waitrose card allows customers a free coffee everyday but only allows partners a free coffee on the days they dont work!!!

4.0
Feb 22, 2015
Recommend
CEO approval
Business Outlook

Pros

With on-the-job training, annual bonus and discount at JL & Waitrose, working for the Partnership is a great place to be. The staff on your level are mostly down to earth as they all have a share in the same business and always love to share customer related experiences. Waitrose are very courteous when it comes to sickness and time-off.

Cons

It can be hard to develop in a thriving business like Waitrose - it really is down to the individual. In other words, it's hard to be recognised for your talent. Instead you really do have to shout it out to managers to at least make them aware. Branch management can be questioned too, with some not even demonstrating even half as much of the passion as the section they manage puts out. Then there's the Waitrose reputation that you have to keep up too, which can diminish self-esteem at times when dealing with customers who think they are royalty, but the benefits and annual bonus make up for that so I can't really complain...that's customer service after all.

Viewing 8614 - 8616 of 8,749 Reviews

Glassdoor has 9,112 Waitrose reviews submitted anonymously by Waitrose employees. Read employee reviews and ratings on Glassdoor to decide if Waitrose is right for you.