Does Waitrose pay their employees well?

According to anonymously submitted Glassdoor reviews, Waitrose employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Waitrose. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Waitrose?

67% of Waitrose employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waitrose 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Waitrose?

Supermarket Assistant (2132) , Sales Assistant (450) , Customer Assistant (429) , Shop Assistant (316) , Customer Service Assistant (246) , Customer Service (238) , Retail Assistant (177) , Sales Associate (164) , Partner (128) , Team Leader (117) , Customer Service Representative (101) , Store Assistant (91) , Shop Floor Assistant (90) , Delivery Driver (87) , Team Manager (70)

What are the pros of working at Waitrose according to real employee reviews?

"The pay was good and the job was easy" ((in 994 reviews)); "Good benefits and flexible with hours" ((in 545 reviews)); "Pretty nice staff and nice to help out people" ((in 504 reviews)); "Most staff were friendly and helpful" ((in 433 reviews)); "Friendly colleagues and good on" ((in 333 reviews))

What are the cons of working at Waitrose according to real employee reviews?

"Conflicting policy and poor management makes staff scared to be unwell at risk of losing job." ((in 600 reviews)); "Managers are rude and demanding" ((in 456 reviews)); "sometimes hours are long and boring" ((in 276 reviews)); "Hours are not flexible and hard to book wanted time off as it's booked years in advance by other employees" ((in 116 reviews)); "Hard to get holiday :(" ((in 73 reviews))

What are employees saying about Waitrose layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waitrose layoffs and their outlook for job security at Waitrose in 2026.

What are the top reviewed Waitrose locations?

Newark , Guernsey , Charlotte , England , Los Angeles , Lafayette , Reading , Bromley , Stirling

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Waitrose

Waitrose reviews

3.9

67% would recommend to a friend

(8,748 total reviews)

Jason Tarry

74% approve of CEO

48% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.6

Work/Life balance

3.2

Senior management

3.1

Career opportunities

Waitrose has an employee rating of 3.9 out of 5 stars, based on 8,748 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waitrose employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

4.0

Sep 10, 2014

Brilliant Place to Work

Replenishment

Recommend

CEO approval

Business Outlook

Pros

- Great salary - Flexible working hours

Cons

- After hiring multiple workers, as some left they weren't replaced, meaning additional work for everyone else

5.0

Sep 5, 2014

Exceptional Customer Service

Customer service assistant

Recommend

CEO approval

Business Outlook

Pros

Having worked at Waitrose I can tell you that working there is brilliant. You are instantly part of the team and are encouraged to climb the ladder and go up the ranks. There are also performance reviews and not to mention the discount!

Cons

Everyday presents a different challenge. You may have to deal with stressed customers or have to unload stock within a very tight deadline, especially if it is short staffed.

3.0

Sep 5, 2014

Great Experience upto a certain level

Team leader

Recommend

CEO approval

Business Outlook

Pros

There are SO many benefits to working in the John Lewis Partnership, including; Bonus, Discount and Leisure Learning... The rewards package is amazing.

Cons

After rapid progression from shop floor partner to team leader I was promised the earth in terms of development after I graduated, straight to section manager. However 5 months later and nothing. Development is inconsistent & opportunities minimal Happy to set development goals & not deliver their promises Most management have been there since 16-18 years old, means they have no external expose, i don't think their skills would be tolerated in another business

Viewing 8644 - 8646 of 8,748 Reviews

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Jobs at Waitrose

HGV Vehicle Technician

Supermarket Assistant

Hartley, South East England, England

£13 - £13 /hr

(Employer provided)

View job

Hospitality, Supermarket Assistant

Customer Delivery Driver, Supermarket Assistant

Night Replenishment, Supermarket Assistant