Does Waitrose pay their employees well?

According to anonymously submitted Glassdoor reviews, Waitrose employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Waitrose. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Waitrose?

67% of Waitrose employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waitrose 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Waitrose?

Supermarket Assistant (2130) , Sales Assistant (450) , Customer Assistant (429) , Shop Assistant (316) , Customer Service Assistant (246) , Customer Service (238) , Retail Assistant (177) , Sales Associate (164) , Partner (128) , Team Leader (116) , Customer Service Representative (101) , Store Assistant (91) , Shop Floor Assistant (90) , Delivery Driver (87) , Team Manager (70)

What are the pros of working at Waitrose according to real employee reviews?

"The pay was good and the job was easy" ((in 1008 reviews)); "Good benefits and flexible with hours" ((in 549 reviews)); "Pretty nice staff and nice to help out people" ((in 486 reviews)); "Staff are friendly and nice" ((in 427 reviews)); "Friendly colleagues and good on" ((in 332 reviews))

What are the cons of working at Waitrose according to real employee reviews?

"Conflicting policy and poor management makes staff scared to be unwell at risk of losing job." ((in 600 reviews)); "Managers are rude and demanding" ((in 458 reviews)); "sometimes hours are long and boring" ((in 280 reviews)); "Hours are not flexible and hard to book wanted time off as it's booked years in advance by other employees" ((in 120 reviews)); "Hard to get holiday :(" ((in 71 reviews))

What are employees saying about Waitrose layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waitrose layoffs and their outlook for job security at Waitrose in 2026.

What are the top reviewed Waitrose locations?

Newark , Guernsey , Charlotte , England , Los Angeles , Lafayette , Reading , Bromley , Stirling

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Waitrose

Waitrose reviews

3.8

67% would recommend to a friend

(8,743 total reviews)

Jason Tarry

74% approve of CEO

48% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.6

Work/Life balance

3.2

Senior management

3.1

Career opportunities

Waitrose has an employee rating of 3.8 out of 5 stars, based on 8,743 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waitrose employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

4.0

Dec 29, 2013

Great company with disappointing management

Customer service assistant

Recommend

CEO approval

Business Outlook

Pros

Excellent training opportunities and company structure at a higher level. Relatively low pressure a lot of the time for customer service staff. Freedom to make decisions yourself.

Cons

Poor in-store management that appear to chase targets but with no visibility of those targets made available to service staff. Facilities were often hot-fixed rather than closing down areas of the store for much-needed repair.

3.0

Oct 11, 2013

Very good and largely interesting

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Bonuses in march which are very helpful

Cons

Workload is difficult due to the physical nature of the job

5.0

Sep 30, 2013

Brilliant company and a great team

Cashier/operations

Recommend

CEO approval

Business Outlook

Pros

Great benefits including annual bonuses, time and a half pay, good holidays etc. The management at Henley are great and have a wonderful relationship with the staff (or at least they did when I was there!). There is a great system for overtime, but they have been known to acknowledge when you are working too hard. They have awards for good behavior such as the 'one step beyond' award.

Cons

The work is repetitive if you are not a manager and getting into the head offices takes a lot of qualification and experience.

Viewing 8701 - 8703 of 8,743 Reviews

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Jobs at Waitrose

Supermarket Assistant

Supermarket Assistant

Supermarket Assistant

Night Replenishment, Supermarket Assistant (Jersey)

Supermarket assistant