Does Waitrose pay their employees well?

According to anonymously submitted Glassdoor reviews, Waitrose employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Waitrose. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Waitrose?

67% of Waitrose employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waitrose 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Waitrose?

Supermarket Assistant (2130) , Sales Assistant (450) , Customer Assistant (429) , Shop Assistant (316) , Customer Service Assistant (246) , Customer Service (238) , Retail Assistant (177) , Sales Associate (164) , Partner (128) , Team Leader (116) , Customer Service Representative (101) , Store Assistant (91) , Shop Floor Assistant (90) , Delivery Driver (87) , Team Manager (70)

What are the pros of working at Waitrose according to real employee reviews?

"The pay was good and the job was easy" ((in 1008 reviews)); "Good benefits and flexible with hours" ((in 549 reviews)); "Pretty nice staff and nice to help out people" ((in 486 reviews)); "Staff are friendly and nice" ((in 427 reviews)); "Friendly colleagues and good on" ((in 332 reviews))

What are the cons of working at Waitrose according to real employee reviews?

"Conflicting policy and poor management makes staff scared to be unwell at risk of losing job." ((in 600 reviews)); "Managers are rude and demanding" ((in 458 reviews)); "sometimes hours are long and boring" ((in 280 reviews)); "Hours are not flexible and hard to book wanted time off as it's booked years in advance by other employees" ((in 120 reviews)); "Hard to get holiday :(" ((in 71 reviews))

What are employees saying about Waitrose layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waitrose layoffs and their outlook for job security at Waitrose in 2026.

What are the top reviewed Waitrose locations?

Newark , Guernsey , Charlotte , England , Los Angeles , Lafayette , Reading , Bromley , Stirling

Waitrose reviews

3.8

67% would recommend to a friend

(8,743 total reviews)

Jason Tarry

74% approve of CEO

48% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.6

Work/Life balance

3.2

Senior management

3.1

Career opportunities

Waitrose has an employee rating of 3.8 out of 5 stars, based on 8,743 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waitrose employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

4.0

Sep 4, 2013

Great benefits, Low Pay, Long Hours & development delusions

Team leader

Recommend

CEO approval

Business Outlook

Pros

Great discount at JL 25% and 15% waitrose discount Holiday homes, yachts and discounts schemes in retailers Final salary non contributory pension scheme which is unheard of these days 6months paid leave after 25years service Holiday entitlement rises by 0.5 days each year.

Cons

Long hours standard 39hour week which at management/ Team Leader level turns into 50 hours very easily due to unrealistic expectations, (9hour days plus unpaid 1 hour lunch) Typical shift 6:00-17:00 No room for progression due to job sharing and saturated top heavy management structure Expectations are extremely high due to partner ethos however, low pay and co-owner when it suits is more the storey sadly. Losing touch with principle 1 Salads in branch roles upto SM/ASM/TL/NMP are way below industry average and not reflective of role responsibilities and expectations Some of the BM's are awful, literally sit in there office and ignore partners

3.0

Sep 4, 2013

Okay sometimes. But generally dull. Managers don't like change. People who are incompetent are very unlikely to get sack

Team leader

Recommend

CEO approval

Business Outlook

Pros

Bonus. Most the people you work with will be all right.

Cons

Stacking shelves, stacking shelves, stacking shelves. Managers who have been promoted due to experience rather than meritocracy.

2.0

Aug 26, 2013

Section Manager

Section manager

Recommend

CEO approval

Business Outlook

Pros

Pay and having every other weekend off

Cons

No training given. I joined as a manager from my previous employer, but have been expected to just get on with it. There has been no structured training program. Rather than train me I just get told off for not knowing things. Department manager is a dictator and I am sure if she went through the interview process now she would not get the job.

Viewing 8707 - 8709 of 8,743 Reviews

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Jobs at Waitrose

Supermarket Assistant

Supermarket Assistant

Supermarket Assistant

Supermarket Assistant

Waitrose

Waitrose reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great benefits, Low Pay, Long Hours & development delusions

Okay sometimes. But generally dull. Managers don't like change. People who are incompetent are very unlikely to get sack

Section Manager

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