Does Waitrose pay their employees well?

According to anonymously submitted Glassdoor reviews, Waitrose employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Waitrose. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Waitrose?

67% of Waitrose employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waitrose 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Waitrose?

Supermarket Assistant (2130) , Sales Assistant (450) , Customer Assistant (429) , Shop Assistant (316) , Customer Service Assistant (246) , Customer Service (238) , Retail Assistant (177) , Sales Associate (164) , Partner (128) , Team Leader (116) , Customer Service Representative (101) , Store Assistant (91) , Shop Floor Assistant (90) , Delivery Driver (87) , Team Manager (70)

What are the pros of working at Waitrose according to real employee reviews?

"The pay was good and the job was easy" ((in 993 reviews)); "Good benefits and flexible with hours" ((in 549 reviews)); "Pretty nice staff and nice to help out people" ((in 496 reviews)); "Staff are friendly and nice" ((in 423 reviews)); "Colleagues are friendly and supportive" ((in 333 reviews))

What are the cons of working at Waitrose according to real employee reviews?

"Conflicting policy and poor management makes staff scared to be unwell at risk of losing job." ((in 592 reviews)); "Managers are rude and demanding" ((in 457 reviews)); "Xmas hours are long and stressful" ((in 273 reviews)); "Hours are not flexible and hard to book wanted time off as it's booked years in advance by other employees" ((in 118 reviews)); "Hard to get holiday :(" ((in 72 reviews))

What are employees saying about Waitrose layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waitrose layoffs and their outlook for job security at Waitrose in 2026.

What are the top reviewed Waitrose locations?

Newark , Guernsey , Charlotte , England , Los Angeles , Lafayette , Reading , Bromley , Stirling

Waitrose reviews

3.8

67% would recommend to a friend

(8,744 total reviews)

Jason Tarry

74% approve of CEO

48% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.6

Work/Life balance

3.2

Senior management

3.1

Career opportunities

Waitrose has an employee rating of 3.8 out of 5 stars, based on 8,744 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waitrose employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

1.0

May 1, 2017

Depressing place to work these days

Supermarket assistant

Recommend

CEO approval

Business Outlook

Pros

Good discounts Good external benefits with other companies Annual bonus (doubt it will be there in a few years) Great colleagues many of whom are now friends

Cons

Management hide in the office all day Taking time off sick due to work related injuries and they threaten to take away your role and stick you on checkouts rather than address the real issue Very hard to book holidays as management never approve it Long shifts Trying too hard to be like other supermarkets and loosing that special touch they once had

1.0

Apr 25, 2017

Hospitality Assistant

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Discount (that's if you ever have time to go shopping!)

Cons

Poor management, inflexible working hours, unrealistic targets, cultist environment and overall my worst job ever!

2.0

Mar 27, 2017

Great to shop in, frustrating to work for.

Sales assistant

Recommend

CEO approval

Business Outlook

Pros

Generally pleasant, respectful colleagues and managers. Fairly nice surroundings. Undemanding work. Not put under as much pressure as some of their rivals (i.e. Tesco). Was offered a permanent job (but turned it down),

Cons

Newcomers are treated the worst and don't get the respect or benefits of permanent staff. Constantly asked to do overtime and often coerced into doing it. Very passive-agressive working environment. Incompetent managers. Rudest customers I've encountered. Incredibly boring, menial work. Was misled on ins and outs of job roll. Insufficient breaks.

Viewing 94 - 96 of 8,744 Reviews

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Jobs at Waitrose

Supermarket Assistant

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Night Replenishment, Supermarket Assistant

Gillingham, South West England, England

Supermarket Assistant, Team Leader

Waitrose

Waitrose reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Depressing place to work these days

Hospitality Assistant

Great to shop in, frustrating to work for.

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