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      Waitrose

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      Waitrose reviews

      3.8

      67% would recommend to a friend

      (8,745 total reviews)
      avatar

      Jason Tarry

      74% approve of CEO

      48% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.7

      Culture & values

      3.7

      Compensation and benefits

      3.6

      Work/Life balance

      3.2

      Senior management

      3.1

      Career opportunities

      Waitrose has an employee rating of 3.8 out of 5 stars, based on 8,745 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waitrose employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      9K reviews
      3.0
      Mar 2, 2017

      Waitrose is battling to survive in the retail food market and isn't as pleasant to work for as it is perceived.

      Assistant section manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The discount is very good, the staff are all lovely. The company sources food ethically and is honest about its practices

      Cons

      Waitrose is battling to survive in the retail food market and isn't as pleasant to work for as it is perceived. Very hard work and understaffed, customers are more challenging and 'entitled' than you'd expect from a supermarket.

      3.0
      Feb 15, 2017

      ok for the first couple of months

      Sales assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay is okay and benefits are really good, discount in waitrose is 15% and john lewis is 35% and other discounts with the card. Usually, long running staff that have been there forever, which means they know the company well and can comfort you on their own knowledge to progress.

      Cons

      Once the budget is spent for the year the company get last with enrolling new staff or cant afford new staff to help even if there isn't enough to cover a shift. There is a lot of 16-18 year olds trying to run the shop. Needs more supervisors than one especially if something is to go wrong, customers are waiting to have authorisation of alcohol with staff being so young. Modern Waitrose isn't working you will only stay in your section unless you are bored.

      2.0
      Oct 5, 2016

      Great people, awful pay awards and treatment of staff

      Business analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Final salary pension scheme. Discount on JL group shopping. Annual bonus. Great experience to get involved with a major retailer and work across the business. Plenty of initiatives. Some brilliant people to meet and work with. Good respect of holidays and variable access to services and group benefits. Great restaurant services.

      Cons

      You'll be lucky if you ever see much of a pay rise after your start date. The bonus is used to offset wages and significantly used as a tool to retain people. Very few opportunities for training and development. Staff are generally treated poorly by management and their loyalty and commitment is taken advantage of, especially store staff. Many staff services and protections have been diminished year on year. The whole Partner model is has been subverted as a tool to suppress complaint and subvert action to make services and conditions better for staff by giving an appearance of having an influence.

      Viewing 97 - 99 of 8,745 Reviews
      Related searches: Waitrose jobs | Waitrose salaries | Waitrose benefits | Waitrose interviews
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      Glassdoor has 9,108 Waitrose reviews submitted anonymously by Waitrose employees. Read employee reviews and ratings on Glassdoor to decide if Waitrose is right for you.