Does Waitrose pay their employees well?

According to anonymously submitted Glassdoor reviews, Waitrose employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Waitrose. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Waitrose?

67% of Waitrose employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waitrose 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Waitrose?

Supermarket Assistant (2131) , Sales Assistant (450) , Customer Assistant (429) , Shop Assistant (316) , Customer Service Assistant (246) , Customer Service (238) , Retail Assistant (177) , Sales Associate (164) , Partner (128) , Team Leader (116) , Customer Service Representative (101) , Store Assistant (91) , Shop Floor Assistant (90) , Delivery Driver (87) , Team Manager (70)

What are the pros of working at Waitrose according to real employee reviews?

"The pay was good and the job was easy" ((in 993 reviews)); "Good benefits and flexible with hours" ((in 549 reviews)); "Pretty nice staff and nice to help out people" ((in 496 reviews)); "Staff are friendly and nice" ((in 423 reviews)); "Colleagues are friendly and supportive" ((in 333 reviews))

What are the cons of working at Waitrose according to real employee reviews?

"Conflicting policy and poor management makes staff scared to be unwell at risk of losing job." ((in 592 reviews)); "Managers are rude and demanding" ((in 457 reviews)); "Xmas hours are long and stressful" ((in 273 reviews)); "Hours are not flexible and hard to book wanted time off as it's booked years in advance by other employees" ((in 118 reviews)); "Hard to get holiday :(" ((in 72 reviews))

What are employees saying about Waitrose layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waitrose layoffs and their outlook for job security at Waitrose in 2026.

What are the top reviewed Waitrose locations?

Newark , Guernsey , Charlotte , England , Los Angeles , Lafayette , Reading , Bromley , Stirling

Waitrose reviews

3.8

67% would recommend to a friend

(8,744 total reviews)

Jason Tarry

74% approve of CEO

48% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.6

Work/Life balance

3.2

Senior management

3.1

Career opportunities

Waitrose has an employee rating of 3.8 out of 5 stars, based on 8,744 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waitrose employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

2.0

Aug 25, 2016

Living on past glories

Department manager

Recommend

CEO approval

Business Outlook

Pros

I'm struggling to find things to write in here.

Cons

Huge cultural changes taking place currently driven by the NLW recent and future increase's. Benefits being eroded and most importantly the 'old' business that would consult and listen before making major changes has gone. All levels being asked to spread themselves too thinly with every measure being 'RAG'd' but none taking any more of a priority than the other. Turnover is accelerating as good people leave and I for one am actively looking for alternative employment.

4.0

Aug 2, 2016

Operations Assistant

Operations assistant

Recommend

CEO approval

Business Outlook

Pros

Great place to work as a student, good perks (partner bonus especially), and generally friendly management. flexible hours/good shift patterns. Good opportunities for development for those who wish to stay in retail.

Cons

Management structure can often be over crowded with the number of SMs ASM's and DM's in larger stores (My store had 15-20 managers) managers could be very cliquey sometimes and definitely had favourites. Some managers also looked down on lower staff. The work in operations is also very monotonous, during the interview stages they sell the position as being very varied and diverse, but the reality of the position is just reductions and audits. It pays well for what it is though.

3.0

Jun 27, 2016

Going Downhill

Customer service assistant

Recommend

CEO approval

Business Outlook

Pros

Above national minimum wage Paid and unpaid breaks Great range of benefits available such as ticket subsides, discounted cinema tickets and hotel stays, cheaper mobile contracts- but a lot of discounts only applicable to places in London.

Cons

No real training and development, majority is based on the computer and does not lead to further opportunities. With the role out of 'modern Waitrose', hours are being cut down and staff are struggling to do their jobs.

Viewing 100 - 102 of 8,744 Reviews

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Jobs at Waitrose

Supermarket Assistant

Night Replenishment, Supermarket Assistant (Jersey)

Customer Delivery Driver, Supermarket Assistant

Night Replenishment, Supermarket Assistant

Gillingham, South West England, England

Supermarket Assistant, Team Leader

Waitrose

Waitrose reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Living on past glories

Operations Assistant

Going Downhill

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