Does Waitrose pay their employees well?

According to anonymously submitted Glassdoor reviews, Waitrose employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Waitrose. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Waitrose?

67% of Waitrose employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waitrose 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Waitrose?

Supermarket Assistant (2133) , Sales Assistant (450) , Customer Assistant (429) , Shop Assistant (316) , Customer Service Assistant (246) , Customer Service (238) , Retail Assistant (177) , Sales Associate (164) , Partner (128) , Team Leader (117) , Customer Service Representative (101) , Store Assistant (91) , Shop Floor Assistant (90) , Delivery Driver (87) , Team Manager (70)

What are the pros of working at Waitrose according to real employee reviews?

"The pay was good and the job was easy" ((in 989 reviews)); "Good benefits and flexible with hours" ((in 553 reviews)); "Pretty nice staff and nice to help out people" ((in 487 reviews)); "The staff are friendly and helpful" ((in 439 reviews)); "Colleagues are friendly and supportive" ((in 329 reviews))

What are the cons of working at Waitrose according to real employee reviews?

"Conflicting policy and poor management makes staff scared to be unwell at risk of losing job." ((in 602 reviews)); "Managers are rude and demanding" ((in 461 reviews)); "sometimes hours are long and boring" ((in 281 reviews)); "Hours are not flexible and hard to book wanted time off as it's booked years in advance by other employees" ((in 123 reviews)); "Hard to get holiday :(" ((in 76 reviews))

What are employees saying about Waitrose layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waitrose layoffs and their outlook for job security at Waitrose in 2026.

What are the top reviewed Waitrose locations?

Newark , Guernsey , Charlotte , England , Los Angeles , Lafayette , Reading , Bromley , Stirling

Waitrose reviews

3.9

67% would recommend to a friend

(8,749 total reviews)

Jason Tarry

74% approve of CEO

48% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Waitrose has an employee rating of 3.9 out of 5 stars, based on 8,749 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waitrose employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

9K reviews

1.0

Jun 11, 2024

Bad

Shop assistant

Recommend

CEO approval

Business Outlook

Pros

It's a job, I suppose.

Cons

Workers are pushed to work even if they are unwell, and if they take time off sick they are scrutinised and punished. The pay is atrocious for the amount of work the staff have to put in and management do not care about their workers.

1.0

Apr 26, 2024

Supermarket Assistant

Supermarket assistant

Recommend

CEO approval

Business Outlook

Pros

Decent pay and good working hours.

Cons

Managers pretend to be nice until you start, then proceed bully, degrade staff, sometimes to the point of tears staff.

2.0

Jan 18, 2024

Not the Waitrose it used to be

Shopfloor assistant

Recommend

CEO approval

Business Outlook

Pros

Staff discount, free food some of the staff are nice to work with

Cons

Bad management, overworked on repetitive jobs and getting injured. Managers refused to do anything until breaking point and then say that they’ll put you back on what hurt you in the first place. In the end forced to give up my job. Managers stay at the back and don’t show the faces on shopfloor. Team leaders are young inexperienced partners who have no idea how to lead but put in charge. Overall not the Waitrose it used to be and certainly not the Waitrose I thought I was being employed by. Disappointed with management, disappointed with branch manager and disappointed I had to leave because of an injury caused by work.

Viewing 115 - 117 of 8,749 Reviews

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Waitrose reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Bad

Supermarket Assistant

Not the Waitrose it used to be

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