Does Waitrose pay their employees well?

According to anonymously submitted Glassdoor reviews, Waitrose employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Waitrose. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Waitrose?

67% of Waitrose employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waitrose 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Waitrose?

Supermarket Assistant (2133) , Sales Assistant (450) , Customer Assistant (429) , Shop Assistant (316) , Customer Service Assistant (246) , Customer Service (238) , Retail Assistant (177) , Sales Associate (164) , Partner (128) , Team Leader (117) , Customer Service Representative (101) , Store Assistant (91) , Shop Floor Assistant (90) , Delivery Driver (87) , Team Manager (70)

What are the pros of working at Waitrose according to real employee reviews?

"Pay is good and they always give you opportunity to train in other sections to raise your pay next appraisal." ((in 992 reviews)); "Good benefits and flexible with hours" ((in 563 reviews)); "Pretty nice staff and nice to help out people" ((in 493 reviews)); "The staff are friendly and helpful" ((in 423 reviews)); "Colleagues were friendly and helpful" ((in 329 reviews))

What are the cons of working at Waitrose according to real employee reviews?

"Conflicting policy and poor management makes staff scared to be unwell at risk of losing job." ((in 590 reviews)); "Managers are rude and demanding" ((in 463 reviews)); "sometimes hours are long and boring" ((in 280 reviews)); "Hours are not flexible and hard to book wanted time off as it's booked years in advance by other employees" ((in 122 reviews)); "Hard to get holiday :(" ((in 71 reviews))

What are employees saying about Waitrose layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waitrose layoffs and their outlook for job security at Waitrose in 2026.

What are the top reviewed Waitrose locations?

Newark , Guernsey , Charlotte , England , Los Angeles , Lafayette , Reading , Bromley , Stirling

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Waitrose

Waitrose reviews

3.9

67% would recommend to a friend

(8,750 total reviews)

Jason Tarry

74% approve of CEO

48% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.6

Work/Life balance

3.2

Senior management

3.1

Career opportunities

Waitrose has an employee rating of 3.9 out of 5 stars, based on 8,750 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waitrose employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

3.0

Oct 25, 2017

Part time job at Waitrose

Shop assistant

Recommend

CEO approval

Business Outlook

Pros

The shifts that I would be working on usually had a low average age so you were working around people your age. I feel this made the shift more enjoyable as you could have more of a laugh and time would pass faster.

Cons

Heavily under staffed pretty much every shift, resulting in almost zero job satisfaction as every task had to be rushed and things would get missed out.

2.0

Oct 15, 2017

Shop floor assistant

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good discount with other benefits and opportunity for over time hours

Cons

Poor management style - micromanaged frequently with a rigid and outdated style from shop floor managers

2.0

Sep 26, 2017

Customer Service Assistant

Customer service

Recommend

CEO approval

Business Outlook

Pros

- Made some amazing friends in the time I was there. - Learnt to never sacrifice my own happiness for the people I work with as it may not be appreciated.

Cons

- No upwards promotion - No one to talk to when there were issue with working environment or anything you're unhappy with. - Don't seem to take the opinions of partners seriously. - After 3 years I was paid pittance with new partners starting on a higher wage despite my high percentage of training in branch. - Stopped me from transferring because "they didn't want me to" - Covert Homophobia

Viewing 154 - 156 of 8,750 Reviews

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