Walser reviews

Reluctantly forget to tell you that the pay plan changes at least once a year. Makes it a point to scold you if you have a bad month, but if you have a great month, all you get is a pat on the back.

Chargebacks is a big one, it made a lot of us feel like there was no point in working. Dishonesty between managers and employees. Maybe this was my store. But I was told when I applied for a management position that I would make less in management than I would in sales. Which is completely untrue. With commission I made the base salary of a manager. Any time there was a mention of applying for a higher role at another dealership, or transferring to another dealership due to a move; the conversation was completely changed and avoided. I felt like I was stuck. Getting rid of lifetime. I know why it was done. I just wished there was a self insured program to keep the customer base strong. Lost a lot of deals over lifetime being gone, people opted to keep their cars. I also feel there would be a lot more success if we brought back finance managers. I feel the vsc penetration would go up drastically if we had dedicated people versus having one person do it all. And lastly. The recent changes to round robin. I agree with the round robin style. But I don’t agree with calling/texting/emailing prospects 3x a day. Customers are getting angry and I had been told a few times by customers that they didn’t appreciate being harassed.