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      Wayfair

      Engaged Employer

      Wayfair reviews

      3.1

      39% would recommend to a friend

      (6,866 total reviews)
      avatar

      Niraj Shah

      28% approve of CEO

      27% positive business outlook

      Ratings by demographic groups

      Wayfair has an employee rating of 3.1 out of 5 stars, based on 6,866 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wayfair employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Reviews by job title

      7K reviews
      2.0
      Sep 18, 2020

      Senior service agent

      Ssc3
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free snacks in the break room. That’s about it. Everything thing good about the company went away when COVID hit.

      Cons

      I used to love wayfair, I’ve been there 3 years now. The energy was great and you could do whatever needed to satisfy the customers. After COVID it all changed. We could not discount orders even if damaged and they’d make us wait 5 days to replace an item if lost. The company was all about the customers, which I was great with. Then after COVID they changed all the rules and I literally had no idea how to make the customers happy. They wouldn’t let us call carriers (UPS/FEDEX) or even management. Plus they took away our ability to take discounts off when a order went wrong. Then they decided we had barely over 9 minutes total on the phone. Keep in mind the queue was backed up almost 2 hours, so the customers spent that 9 minutes yelling at us.

      1.0
      Sep 16, 2020

      Would not recommend

      Home delivery manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      A majority of employees not in leadership are very supportive and encouraging

      Cons

      Leadership and Senior Leadership need work on how to properly manage, support, and provide feedback to their team members.

      2.0
      Sep 12, 2020

      A Dumpster Fire Waiting to Explode

      Senior software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some genuinely nice coworkers and smart people Depending on the team, good work/life balance Depending on the team, a lot of autonomy

      Cons

      Engineering leadership is absolutely inept. Many engineering leaders don't have strong technical backgrounds or have been so far removed for so long that they don't really know what they're doing. They make all the decisions without technical knowledge and it trickles down to the rest of the department. The CTO was brought on this year, and he has a very impressive resume, but change has been slow to nonexistent. People get promoted to leadership positions not based on merit, but by tenure. Ongoing politics is really harming engineering as a whole and the quality of the products is decreasing every day. The compensation is below average compared to other tech companies. Wayfair claims to be a competitor to the biggest tech companies in Silicon Valley, but having only an office in Boston and paying well below what big tech pays means they cannot recruit quality engineers. The only reason why I was ok with my compensation this year was because the stock price soared, but we all know that's not going to last after the pandemic ends. If Wayfair wants to grow and be respected as a true tech company, then it needs to increase compensation to its senior engineers and look to open a location with better candidates. The CEO is against working remotely, so that discourages people from applying if they're outside of Boston.

      Viewing 310 - 312 of 6,866 Reviews
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      ReviewsWayfair reviews

      Glassdoor has 7,890 Wayfair reviews submitted anonymously by Wayfair employees. Read employee reviews and ratings on Glassdoor to decide if Wayfair is right for you.