Wayfair reviews

3.1

39% would recommend to a friend

(6,866 total reviews)
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Niraj Shah

28% approve of CEO

27% positive business outlook

Wayfair has an employee rating of 3.1 out of 5 stars, based on 6,866 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wayfair employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

7K reviews
1.0
Mar 10, 2011
Recommend
CEO approval
Business Outlook

Pros

Great location, Young crowd, Free food You can talk to the CEO on any given day because he's not stuck in an office so it makes upper management a bit more accessible. The problem being is that they don't tell you who is management and who isn't so it makes distinctions harder.

Cons

Poor management- I had expressed my concerns and I was told that was just how it is and it was unlikely the top person in the department was willing to help me. So I expressed my concerns which everyone I know were valid and basically was told too bad, deal with it. Last time I checked management is supposed to work with employees to make conditions better and get the job done right and they simply didn't care. My concerns were essentially ignored. In fact when I left they hired a second person to fufill my duties once I left....hmm....I guess I really was doing the work of more than 1 person. Long hours- I was working 10-12 hours per day and still couldn't catch up with the backlog I walked into accepting my position as freight manager (they were behind by almost 6 months when I got there). This is mixed with poor management in that I needed help to get work done and asked to have an intern dedicated to what I needed done to spread out the work and reduce my time on task that were time consuming/ bigger waste of time in overall picture. I was told that they wouldn't hire anyone and to use the intern that was already overloaded with tasks or use their offshore team. The problem being here is that they constantly make mistakes that I would have to correct and even though I showed them on a regular basis how to do it they kept making the same mistakes. On top of that they loaded unrealistic expectations onto the offshore team. I know because I did what the offshore team does now at one point ans was the fastest/most efficient person at completing the tasks and even I couldn't do what they were gonna load onto the offshore team. The task and quantity of work they expected was ludicrous, especially if they wanted any sort of quality to go along with it. Pay is pretty measly- I went with a company that gives me better work and pays me 20% more than I was making at CSN and I was doing higher level/much higer quantities of work at CSN. They seriously need to reevaluate their whole finance department.

2.0
Feb 11, 2024
Recommend
CEO approval
Business Outlook

Pros

Pay is good Benefits are good also

Cons

Lay offs - There's silent lay offs happening every week. And big lay offs at least once a year. It doesn't matter how hard you work, the hardest working people on my teams have all been laid off. Days off - You get 7 holidays total and you end up working on them anyways because they're "sales days". Teams are tiny, so when you try to take your vacation it is usually an issue. Toxic Environment - Instead of trying to make employees work together for the better of the company, management pits you against your coworkers. Upper Management - The CTO is an ex HR exec who knows nothing about technology, spends her time traveling and you get the privilege to read her weekly emails about how great her travels were that week. Everyone else is just as incompetent. India - they're laying people off in the US and moving jobs to India. And finally, if you haven't heard, the CEO expects you to blend life and work together and spend all your waking hours working for a company that will lay you off next quarter.

1.0
Dec 9, 2023

Wayfair is the Titanic

Recommend
CEO approval
Business Outlook

Pros

- Nice People -Not overly stressful

Cons

This company has been a sinking ship the past few years. Round after round of layoffs followed by micro layoffs each week shows how little the company cares for its people and how unorganized it is. Being in a leadership role I saw the lack of communication and ability to make the right decisions. It felt like each month and year there was always a major change to the departments. High level management consistently was being fired or laid off so there was never any steadiness from the top. The company felt like it was being ran by people who truly did not know what they were doing. Everything felt like it was winged without a true knowledge or purpose. The head of B2C recently took over B2B which led to more “reorganization” aka layoffs. It led to top performers and people who have worked at Wayfair for years to be let go. Everyone consistently was on the edge of their seat waiting to see if they would have a job after a random Friday meeting would be put on their calendar. Also there is a serious lack of professionalism across the board. The amount of inappropriate stories I heard that was brushed under the rug from HR was appalling. Wayfair truly became toxic place to work that showed zero value in its people. Wayfair and upper management 100% looks at everyone like a number that can be replaced in a moment. I spent five years here and it went drastically downhill fast. The work became more and more meaningless when there was no transparency or honesty from our leaders. This used to be a place everyone wanted to work and now it’s a place people are either laid off or quite constantly. There is no job security and there is no respect for its people. Wayfair has no idea what it’s doing anymore. It’s just like my headline. It’s a giant ship going down and it’s only a matter of time that everyone is going to hit the water. I have never been treated with such little dignity and respect for my work and time I spent there. Stay away people. This is coming from someone in leadership who saw the ins and outs more than a rep would.

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