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      Wayfair

      Engaged Employer

      Wayfair reviews

      3.1

      39% would recommend to a friend

      (6,866 total reviews)
      avatar

      Niraj Shah

      28% approve of CEO

      27% positive business outlook

      Ratings by category

      3.5

      Diversity & inclusion

      3.4

      Compensation and benefits

      3.3

      Work/Life balance

      2.9

      Culture & values

      2.8

      Career opportunities

      2.4

      Senior management

      Wayfair has an employee rating of 3.1 out of 5 stars, based on 6,866 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wayfair employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      7K reviews
      2.0
      Aug 9, 2015

      B2B Department gets a "D"

      Business account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The office space at Copley Place is nice. Company had solid brand and is growing quickly.

      Cons

      Pay across most departments at most levels is well below market. Internal systems are down or broken several times a day. B2B department managers are inexperienced and communication from senior leadership is poor.

      2.0
      Jun 4, 2015

      Analyst

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people were great to work with, and all understood the same BS that everyone had to go through just be recognized. They were easy going and collaborative, and made each day as enjoyable as it could be. There's a great work life balance, as the hours were manageable and not too demanding.

      Cons

      1. The salary grade. It's shameful. 2. The managers- many of them have been grandfathered in, so they weren't trained and have no idea how to lead and motivate people. 3. The open office. There's many conversations that can be heard that are disrespectful and make for a very hostile work environment. 4. Poor communication from upper management. Many company changes would simply just occur with no notice. 5. Little to no room for growth. Promotions are difficult to achieve (favorites are played) and come with little to no merit increase.

      2.0
      Sep 11, 2014

      You're just another number

      Email sales and service consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      They provide oatmeal, pop tarts, and snacks in the break room. Sometimes the management team will cook soup or nachos for everyone to eat on holidays or just because. They do quarterly pod outings which is an outing your team chooses to do and you each get $20.00 to spend of Wayfair's money. They have good benefits that start the day of your training. You will meet really nice people there and make everlasting friendships. Most of the managers are really nice and motivating.

      Cons

      The pay is not good for the workload they give you, and you're lucky if you even bonus. They make it very hard for anyone to bonus, and some of the bonus metrics are unfair and out of your control. If a customer writes in a bunch of questions about a product, it will effect your bonus even though you can't control what they do. If you show up to work late or leave early more than twice a month, you lose your entire bonus for the month. Even if there are computer issues, or your tire goes flat-you will lose that bonus. If you're hired on to do email only, don't be fooled. You will do emails, AND 2-3 hours of phone shifts everyday. They do not give you bonus for the sales you make on the phones, and they wont pay you $1.00 more an hour to take service calls even though service employees make $1.00 more an hour than everyone else. You're just another number to them. They don't care that you have a family and kids to support. They don't care if you have an emergency and need to leave work early or take the day off. There are no exceptions to the company policies. Even if your significant other passes away, they expect you to come to work 3 days later or have the possibility of getting canned. Lastly, if you give your 2 weeks notice, and you leave on the 1st of the month, they WILL take away your bonus you worked hard for the month before. i have seen it plenty of times where the employee will leave the first of the month and they lost their bonus they made the month before.

      Viewing 382 - 384 of 6,866 Reviews
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      Glassdoor has 7,890 Wayfair reviews submitted anonymously by Wayfair employees. Read employee reviews and ratings on Glassdoor to decide if Wayfair is right for you.