Wayfair reviews

3.1

39% would recommend to a friend

(6,868 total reviews)
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Niraj Shah

28% approve of CEO

27% positive business outlook

Wayfair has an employee rating of 3.1 out of 5 stars, based on 6,868 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wayfair employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

7K reviews
2.0
Nov 26, 2019

Awful communication

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

If you're a shark and can adapt quickly you'll do very well.

Cons

Communication about policy changes is horrendous. They are the worst at communicating important information. Do not trust them to tell you everything.

3.0
Oct 21, 2019
Recommend
CEO approval
Business Outlook

Pros

The office is nice, and the bosses are mostly cool if you keep your head down and at least make a show of trying to do your best. If all you have is no background or a background in customer service, I don't know of a place where you'll enjoy better compensation or benefits in the area. $14 to start, plus benefits day one and you can quickly work your way up to $16. If you're just needing a second income for the family or you're young and single, maybe if this is your first job, this is a great place to be. You sit at a computer all day in a great environment with free snacks and coffee and handle easy stuff for the customers, and you're pretty free to come up with your own resolutions to help them. Super chill in that regard.

Cons

The first two don't apply to me, but if you're not the type to listen to customer complaints without becoming impatient, or if you're not very good with attendance, this might not be a fit for you. Finally, if you have dreams of making a decent amount of money and advancing your career to the point where you could become the primary earner in your family, make sure you come in as at least a second level manager, because upward movement is very slow, and you'll want to start high. If you can't, and if you know of another place where you might have a better chance, definitely take a longer look at your other options. The center does have a leadership development program, but new leadership roles don't come up often any more, and there's a policy in place where you can't skip a level to move up, regardless of any special qualities you may possess. If you start on the bottom rung, it could take a decade I imagine to get into a role where you're making decent "primary earner" money. If you have that kind of time and patience, go for it. Otherwise, it's just a well paying customer service role, but as I am sure you are aware, customer service is not a very lucrative career.

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Glassdoor has 7,892 Wayfair reviews submitted anonymously by Wayfair employees. Read employee reviews and ratings on Glassdoor to decide if Wayfair is right for you.