Item: Wayfair
Rating: 4
Author: Former employee - Customer Service Representative (CSR)

Question 1

Is Wayfair a good company to work for as a Customer Service Representative CSR?

Accepted Answer

Customer Service Representative CSR professionals working at Wayfair have rated their employer with 2.2 out of 5 stars in 40 Glassdoor reviews. This is a lower than average score with the overall rating of Wayfair employees being 3.1 out of 5 stars. Search open Customer Service Representative CSR Jobs at Wayfair now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Wayfair.

Question 2

Does Wayfair pay Customer Service Representative CSR employees well?

Accepted Answer

Customer Service Representative CSR professionals rate their compensation and benefits at Wayfair with 2.7 out of 5 stars based on 40 anonymously submitted employee reviews. This is 20% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Wayfair.

Question 3

How happy are Customer Service Representative CSR professionals working at Wayfair?

Accepted Answer

7% of Customer Service Representative CSR employees at Wayfair would recommend their employer to a friend. This rating has decreased by 7% in the past 12 months. Customer Service Representative CSR professionals have also rated Wayfair with a 2.7 rating for work-life-balance, 3.2 rating for diversity and inclusion, 3.2 rating for culture and values and 2.2 rating for career opportunities.

Question 4

What are the top reviewed jobs at Wayfair?

Accepted Answer

Customer Service Representative (320), Software Engineer (306), Manager (202), Senior Manager (147), Senior Software Engineer (146), Senior Analyst (125), Recruiter (109), Analyst (106), Associate (94), Business Analyst (80), Senior Associate (77), Intern (73), Software Engineer II (73), Account Manager (66), Associate Director (63)

Question 5

What are the pros of working at Wayfair according to real employee reviews?

Accepted Answer

"There are also some really great people that you'll meet and be able to work with." ((in 659 reviews)); "Great culture and lots of people right out of college to make the transition into a new job easy." ((in 545 reviews)); "Good benefits and they tend to listen to employee opinions (in my department anyways)" ((in 443 reviews)); "Good work life balance and clear KPIs" ((in 369 reviews)); "I am on the promotions team and oh boy I have the best manager and a great team to learn from." ((in 193 reviews))

Question 6

What are the cons of working at Wayfair according to real employee reviews?

Accepted Answer

"Poor management and little to no change in a company that doesn't seem to know what they are doing" ((in 397 reviews)); "They pay is low and they set the bar so high you would never reach it." ((in 380 reviews)); "Senior leadership is poor and unchecked by corporate." ((in 290 reviews)); "Just because an employee has been there the longest doesnt make them a good lead or manager." ((in 268 reviews)); "The salaries are low compared to similar jobs nationwide and very low when compared to Boston and other areas in  Massachusetts." ((in 175 reviews))

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