Wayfair reviews

3.1

39% would recommend to a friend

(6,868 total reviews)
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Niraj Shah

28% approve of CEO

27% positive business outlook

Wayfair has an employee rating of 3.1 out of 5 stars, based on 6,868 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wayfair employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

7K reviews
2.0
Aug 21, 2019
Recommend
CEO approval
Business Outlook

Pros

you've heard it all, beer and cider on tap, snack walls, quarterly parties, monthly pod outings,

Cons

Wayfair really likes to hire externally--specifically consultants. Moving up in the company is extremely difficult. It's worse when your team overhires because they're "weighed down" with the amount of work for one quarter when they really could delegate to existing team members who may have a little less to do. People here are also so willing to STEP on their team members to get ahead. They'll take work and projects from them without communicating with them, people are so willing to work dirty here, it's appalling. There's so much reshuffling and movement in the organization, the "oldest" member on any given team can be 2 years--that's not that long. People leave or join other teams, 2 years seems like the max anyone's ever willing to stay on a team. Managers will really make it or break it for you here. I unfortunately was met with a new manager after my previous manager moved to another team. They made sure to have "development" discussions--but what it really was was a way for them to state they had development discussions with their team members, but no execution or pathing. During bi-yearly reviews, they'll suggest gaining more skills or becoming more proficient in a particular area, but never give guidance. Not that we need our hands held, but as a manager, guidance should be a given. Most managers do not deserve to be managers because they don't know how to manager, but are because they were consultants. People are also EXTREMELY cliquey here. You would expect monthly pod outings and quarterly parties as an opportunity for people to meet and mingle. One other note to mention: Wayfair does not inform their employees of their HR representative. They hide it from you until the last moment. Who do you go to with issues when they're about your manager? or your team? I would say about 5% of people in my department knew who our HR reps were--and yup. They're all managers. Wayfair's HR is also not there to help you. If you're lucky, you'll meet a few individuals who truly understand you and see your potential.

3.0
Jul 12, 2019
Recommend
CEO approval
Business Outlook

Pros

Wayfair is a great place to work as a junior hire. You learn a ton about data science (DS) very quickly, and you meet a bunch of amazingly talented colleagues who you’ll be friends with throughout your career. On top of this, I think Wayfair has a good culture that historically promoted effective collaboration across DS teams, which is novel for such a large DS organization.

Cons

I’d say the cracks begin to show 2 years in. - Management is much more focused on pushing out products than investing in the growth of their reports. Because of this, there is a clear change in tone in performance reviews about 2 years in. Management starts to lack interest in seeing you grow and gets more interested in seeing you turn out models more quickly. This made it feel like the organization lacked opportunities for maturing employees. - There is nontrivial technical debt enabled by management. Since management is more focused on getting the “next big thing” out the door rather than maintaining and upgrading current systems, the team ends up with software that doesn’t scale properly or analyses that aren’t reproducible. - The collaborative culture started to get more hostile. Management started to emphasize “protecting your time” when helping other data scientists and team meetings became more shouting matches. The hostility to me was mostly caused by several new hires who had difficulty interpreting and internalizing feedback on their projects.

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