Wayfair reviews

3.1

39% would recommend to a friend

(6,849 total reviews)
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Niraj Shah

28% approve of CEO

27% positive business outlook

Wayfair has an employee rating of 3.1 out of 5 stars, based on 6,849 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wayfair employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

7K reviews
2.0
Feb 20, 2019
Recommend
CEO approval
Business Outlook

Pros

Somewhat decent pay and benefits Fast-paced company with a lot to do Some great team members

Cons

Awful management. High turnover resulting in a constant need to start over on strategic goals. Poisonous office politics. Entrenched groups that are afraid to work outside their silos, as collaboration is not encouraged or rewarded. An office so over-crowded that just finding a bathroom can be a daunting task. The culture is disingenuous at best to outright lying at worst, you are thrown into the grinder with almost no training or integration and expected to learn as you go. You are told that mistakes are okay, however, mistakes are anything but okay, and are instead held against you from day one, the entire workforce is paranoid of having any creative thought or pursuing any collaboration due to the nature of that culture. Staying in your lane and doing as little as possible to branch out are highly encouraged, as is having to ask 20 times for simple tasks to be completed by other teams. Even as a senior engineer, it was still only possible to get movement on a number of processes by escalating to higher management, who seems to want to keep a stranglehold on all decisions, no matter how small.

1.0
Dec 9, 2018
Recommend
CEO approval
Business Outlook

Pros

Pay is market average, benefits are good, stock options (if you last that long), some people are nice and helpful

Cons

This is by far the most disorganized company I ever worked at. Nobody knows what is going on. You ask for answers and usually get nothing. Most teams will ignore others. Complaining will usually result in reprimand. Do not trust anybody. Coworkers will act like your friend, then use anything you say against you. Employees should act like robots, be politically correct, attend after hours gatherings, and laugh at the stupidest jokes, just to fit in. The company is growing extremely fast, yet coworkers and supervisors are absolutely clueless with what is going on. When opening a new location, they order significant more equipment than is needed without bothering to check if another site already has it. Wayfair is trying hard to be Amazon, that is, opening a new warehouse every month, but the company is horribly in debt and the stock has been bombing. Turn over is insane in the call center and warehouse. Everybody is expendable. Nobody is valuable. They will fire for saying anything back to a lead or supervisor, not bowing down to those in authority, or even small mistakes. I saw it happen weekly. I ordered some equipment that took several months to arrive, and when I voiced a complaint about delays, my supervisor reprimanded me and said to be more polite to the vendor. Since when is taking several months acceptable? Almost every request I made took a minimum of one month, but most never happened. Stock options are nearly impossible to get. An employee must remain at the company a minimum of 1 year, but a total of 4 years to get the 420 shares which are discussed after being hired. Also, there are only 4 times during the year, each with a 2 week window, that an employee can sell the shares, otherwise get fired. So even though you own the stocks, Wayfair controls when you can sell them. If you aren't happy, smiling, telling others how wonderful every day is, then you are considered an outcast and bringing others down. There is no growth here. People who were quitting had been in the exact same position for 2+ years. Most positions are dead end. As horribly disorganized as this company is, I'm amazed shipments go out daily and they don't lose merchandise.

2.0
Nov 17, 2018

Manager

Recommend
CEO approval
Business Outlook

Pros

- Interesting projects - Smart co-workers

Cons

- New forced employee calibaration syatem. Directors need to have a certain number of employees in their department rated as a 1 on a 1 - 5 scale and basically those employees are fired. - Lots if uncomfortable employees as a decent percentage are fired. - Not the best pay even as company grows so quickly

Viewing 52 - 54 of 6,849 Reviews

Glassdoor has 7,870 Wayfair reviews submitted anonymously by Wayfair employees. Read employee reviews and ratings on Glassdoor to decide if Wayfair is right for you.