Wayfair reviews

3.1

39% would recommend to a friend

(6,849 total reviews)
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Niraj Shah

28% approve of CEO

27% positive business outlook

Wayfair has an employee rating of 3.1 out of 5 stars, based on 6,849 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wayfair employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

7K reviews
2.0
Apr 10, 2015
Recommend
CEO approval
Business Outlook

Pros

- Great culture. It is very friendly and we managed to keep the red tape down pretty well as we grew. In infrastructure engineering there is no room for slackers, but you will have fun at work too. That being said, Wayfair's culture is not so amazing that you won't find similar elsewhere. - Modern tech. Maybe not cutting edge, but certainly very recent. You will be bombarded with job offers from recruiters after a couple Wayfair projects under your belt. At least in Engineering. - Back bay office location is very convenient from public transit. - Steve and Niraj (the founders) are really smart and know exactly where they want to go and how to get there. Learn everything you can from them.

Cons

tl;dr: don't expect to be paid what you could easily get elsewhere. All of this is from the perspective of the engineering department: The pay is laughably low compared to companies looking for similar talent. Turnover is a serious problem. Employees and lower management have brought this to upper management attention, but they have responded with "that's not going to change." This has been going on for years, and management occasionally applies band aides to keep people from leaving in droves. Here's why: The personnel strategy is to hire tons of bright kids fresh out of college for pennies, with a bare minimum of experienced folks to corral them. They sell them on the "startup experience", which Wayfair decidedly is not, and has not been for many many years. Recruiting even goes so far to up sell the "stock options", which amount to a couple grand vested over 5 years. That's right. It's about $500 per year (if that), and the recruiters make it out to be like investing in Apple in the 70's. After about two years under their belts, these kids start hearing about the career growth of their friends, and especially the pay raises. The best ones leave, and experience a 50-100% raise in their salaries. I'm not exaggerating about that. I wish I was. I have had several friends who interviewed elsewhere in order to get Wayfair to propose at least a competitive counter offer. Wayfair refused, and so they left, despite not really wanting to leave. I received a similar increase when I left. For those experienced folks, there isn't much movement in the career chain, so there really isn't anywhere to go. Most of the management is made up of folks that have been there since when Wayfair really WAS a startup. Most of the early employees who would have moved on to another opportunity have already done so, and the ones that remain have no plans to leave. The only way for the technically brilliant folks (who do exist there) to get the pay they would see elsewhere is to go into management, where they usually perform poorly. There is no viable "technical career path" like other companies. Don't be fooled by the rationalization that Boston is an expensive city to live in. It is, but you will get much better pay at other companies in Boston. Think about that when you want to rent a halfway decent apartment or maybe own a house someday.

1.0
May 26, 2020

Run

Recommend
CEO approval
Business Outlook

Pros

Good new hire training program for the HR staff. Very robust, integrated well, and lots of people willing to help you learn.

Cons

Everything else...no sense of identity, the culture gap between corporate and the field is staggering, field leaders are burnt out and don’t feel included in decision making, top down leadership mentality, fiercely competitive culture (cur throat), and the HR leadership is perhaps the most ill-informed and ethically bankrupt that I’ve ever seen in my life. Many of the senior leaders have no HR experience and struggle to create line of sight between HR initiatives and business objectives, senior HR leaders are a rubber stamp for senior operations leaders and challenge nothing they do or say, senior HR leaders regularly make unethical and potentially illegal decisions, and finally work-life balance is none existent.

1.0
Mar 2, 2020
Recommend
CEO approval
Business Outlook

Pros

- Smart and energetic co-workers. - Can get great discounts on some furniture products. - Great entry/first job, but probably not worth sticking around (relative to other opportunities in the DS market).

Cons

- Data Science group is way too big for a company of its size and financial standing. - There is so much redundant work across different groups; I wouldn't be surprised if people are continuously fired/laid-off over time. - Company as a whole has gotten a lot more corporate with a lot of corporate politics. It's very counterproductive to trying to solve business problems using DS/ML methods. - Heads (e.g. Directors) of the DS groups only care about creating an army of data scientists and sounding impressive. - Hiring is not thoughtful, and there is very little care for your well-being/career/concerns. - Overall compensation is under market with very mediocre benefits. They tend to have low cash compensation and throw RSUs at you, but this is failing because their stock price keeps dropping. - Existing work/models have a ton of tech-debt and nobody knows how to deal with it, so everyone focuses on creating new solutions so they don't have to deal with it.

Viewing 55 - 57 of 6,849 Reviews

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