Wayfair reviews

3.1

38% would recommend to a friend

(6,875 total reviews)
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Niraj Shah

28% approve of CEO

27% positive business outlook

Wayfair has an employee rating of 3.1 out of 5 stars, based on 6,875 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wayfair employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

7K reviews
1.0
Jul 6, 2011
Recommend
CEO approval
Business Outlook

Pros

The people you work with are very friendly, and the open floorplan allows for a lot of interaction. Coworkers are very helpful when you need something explained. They do attempt to keep morale up through monthly nights out with your team and semi-annual parties. Good work gets commented on in a special recognition section of the internal website.

Cons

There were a couple of things that I found difficult to understand or accept during my time at CSN. First, the pay is very low, and in the CS department it is based on numbers that are not always accurate, both because they can be gamed by other employees and because the system used to track them is very glitchy. This is a little disconcerting because your pay is based on these numbers. Also, during my time there, the scheduling system was changed with virtually no advanced warning. Suddenly, you were working a different schedule each month, which was especially frustrating because you are required to book vacation time before knowing what your schedule would be, which made it very difficult to plan. The biggest issue I had working at CSN, though, was the manner in which promotions are handled. For all the talk of meritocracy (and there is a lot), my experience, and that of many of my coworkers, was the opposite of that. At one point, I interviewed for an internal opening in a job that I had gone to college for and had previously worked in, successfully, for over five years. Several weeks after my interview, I was contacted by the head of the department, who told me that I was "definitely" the most qualified of the applicants. However, I was informed that there was another employee who had been with the company longer and had applied for this position several times before. For this reason, that employee was given the job. At that point, I began looking for a new job. I ultimately wound up working in the same field that I was passed over for at CSN, and making about twice as much as I would have been. I suppose all's well that ends well, but that incident definitely left a bad taste in my mouth. I know that similar things have happened to several other employees at CSN, and I know that people tend to be promoted based on how much out-of-work time they spend with their bosses more than the quality of the work they do while at the office.

2.0
Jun 25, 2011
Recommend
CEO approval
Business Outlook

Pros

Snack room - fresh fruit and revolving snack choices helps you forget about how terrible your job is friendly co-workers changing work schedule helps avoid monotony

Cons

Tedious Various performance metrics are a hassle to record - difficult/awkward to show you are doing a good job Customer Service employees are made to feel inferior to those in other departments. Not the best situation for a service based organization.

1.0
Jun 10, 2010
Recommend
CEO approval
Business Outlook

Pros

The company provides small things like snacks, tickets to sports games, and health insurance. They have company outings once a month for your store group and the typical corporate xmas party.

Cons

When i first started working in customer service at CSN, I worked 9-6 Mon-Fri with the choice of overtime on nights and weekends. The company told me that I had room to move up the corporate ladder quickly and that everyone starts in customer service. Over the past year they have slowly alienated the customer service staff and forced people into leaving the team. The transition started with the move to a new building. They took the entire customer service team and moved them into a different building, leaving only essential staff in the prudential center. Phase two of the transition was the change in salary. The salary currently changes every 3 months depending on a survey you have customers fill out at the end of the phone call. Depending on how they fill out the survey, you will make between 28-35k. Phase three was the kicker! They now change our schedules every 4 weeks! Every 4 weeks there is a picking process where depending on when pick you could get a 8-5, 12-9, or Tuesday-Saturday shift! If nothing is left but the undesirable shifts, you are forced to take it. NO EXCEPTIONS! Additionally you can’t just take a day off anymore. You need to ask weeks in advance. Any popular holiday is normally restricted for customer service people and you are required to work. In summary, your salary and schedule constantly fluctuate and you’re always working when everyone else has the day off.

Viewing 544 - 546 of 6,875 Reviews

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