Is Wayfair a good company to work for?

Wayfair has an overall rating of 3.1 out of 5, based on over 7,907 reviews left anonymously by employees. This rating has increased by 4% over the last 12 months. 38% of employees would recommend working at Wayfair to a friend and 27% have a positive outlook for the business. The best reviews about Wayfair have been left by employees working as Marketing Co-Op , Technical Recruiter and Data Engineer .

Does Wayfair pay their employees well?

According to anonymously submitted Glassdoor reviews, Wayfair employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Wayfair. This rating has been stable over the past 12 months.

How satisfied are employees working at Wayfair?

38% of Wayfair employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Wayfair 3.3 out of 5 for work life balance, 2.9 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Wayfair?

Customer Service Representative (320) , Software Engineer (306) , Manager (202) , Senior Manager (147) , Senior Software Engineer (146) , Senior Analyst (124) , Recruiter (109) , Analyst (106) , Associate (94) , Business Analyst (80) , Senior Associate (77) , Intern (73) , Software Engineer II (73) , Account Manager (66) , Associate Director (63)

What are the pros of working at Wayfair according to real employee reviews?

"There are also some really great people that you'll meet and be able to work with." ((in 663 reviews)); "Great culture and lots of people right out of college to make the transition into a new job easy." ((in 543 reviews)); "Good benefits and they tend to listen to employee opinions (in my department anyways)" ((in 436 reviews)); "Good work life balance and clear KPIs" ((in 363 reviews)); "I am on the promotions team and oh boy I have the best manager and a great team to learn from." ((in 201 reviews))

What are the cons of working at Wayfair according to real employee reviews?

"Poor management and little to no change in a company that doesn't seem to know what they are doing" ((in 399 reviews)); "They pay is low and they set the bar so high you would never reach it." ((in 386 reviews)); "Senior leadership is poor and unchecked by corporate." ((in 287 reviews)); "Managers don't have experience and there's no guidance and direction for your job." ((in 270 reviews)); "The salaries are low compared to similar jobs nationwide and very low when compared to Boston and other areas in Massachusetts." ((in 177 reviews))

What are employees saying about Wayfair layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Wayfair layoffs and their outlook for job security at Wayfair in 2026.

What are the top reviewed Wayfair locations?

Boston , Ogden , Orem , Brunswick , Bryan , Bangor , Perris , New York , Austin , Layton , Cranbury , Hebron , McDonough , Houston , Atlanta , Salt Lake City , Erlanger , Athens , Springfield , Jacksonville , Dallas , Pittsfield , Big Flats , College Station , Mountain View , Seattle , Port Wentworth , Chicago , Wilmette , Denver

Wayfair reviews

3.1

38% would recommend to a friend

(6,881 total reviews)

Niraj Shah

29% approve of CEO

27% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.3

Work/Life balance

3.3

Compensation and benefits

2.9

Culture & values

2.8

Career opportunities

2.4

Senior management

Wayfair has an employee rating of 3.1 out of 5 stars, based on 6,881 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wayfair employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

7K reviews

3.0

Nov 21, 2017

Don't Expect a long Term Career

Dirtector

Recommend

CEO approval

Business Outlook

Pros

very good location in Boston. Very young workforce, most of them just out of college. free Beer and snacks available in the lunch rooms. Very open environment If you are just out of college, not a bad place to get the name on your resume.

Cons

Terrible senior leadership. wear body armor because the knives are out. Too many consultants in Senior positions that don't know what they are doing. Have pushed out all the skilled and experienced operations people and replaced with inexperienced people not upfront about stock grants, get a small amount at hire, but unless you are promoted (rare) then you don't get more. And they vest over 5 years, but the likelihood of making it to 5 years is slim anymore Raises are terrible, 2-4% (4% is if you are Superior) No company phones or credit cards, you have to use personal cell and credit card if you travel Party like environment- not a professional environment No consistent policies, what ones are there, are applied through favoritism

Wayfair Response

8y

Thank you for taking the time to provide your feedback and I’m sorry that you feel this way about your experience at Wayfair. I know it’s not always easy to provide candid feedback, but our main priority is to ensure the Wayfair employee experience is the best it can be – and we rely on employee feedback to improve our processes. We hope that you have taken advantage of our frequent surveys and voiced your concerns with our internal HR Business Partners, as your voice matters. The company is growing very quickly and as we scale to support this growth, we aim to create development opportunities for all employees - on all teams and at every level - so that everyone feels encouraged and empowered to solve the unique and exciting challenges we’re tackling as a company. I’m very sorry you didn’t have the experience we try to cultivate and that you felt our employee benefits weren’t communicated clearly. We do value your feedback and thank you again for sharing it with us.

4.0

Nov 20, 2017

Wayfair Labs

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Training is helpful, lots of things to learn. And lots of feedback.

Cons

Don't have much to say yet.

5.0

Nov 20, 2017

Review

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great people and atmosphere, understanding of individual needs, creative design

Cons

Not a lot of structure

Viewing 6031 - 6033 of 6,881 Reviews

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Wayfair reviews

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Don't Expect a long Term Career

Wayfair Labs

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