Pros
The pay is nice and the benefits are great (with the exception of paid time off)
Cons
We are told we need to both take back to back calls and give all our customers our phone number and email for follow-up. However if we take any time to actually attend to our customers (after we promise them that we will) then it is critisized as being anti productive and we are either written up or put on "Development plans". Where the company used to be ran via encouragment and positivity, it now is ran with threats and fear. Overtime is offered but only to take on more work. We used to get the option to work holidays for time and a half plus extra PTO but now we are told we have to work, however there are a limited few people they allow off on a holiday. We still get PTO to work them but every time I've asked for days off this year they have been denied. Blackout period is coming up and the PTO doesnt pay out or roll over. So thats just another empty promise I suppose.
