Wayfair reviews

3.1

39% would recommend to a friend

(6,866 total reviews)
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Niraj Shah

28% approve of CEO

27% positive business outlook

Wayfair has an employee rating of 3.1 out of 5 stars, based on 6,866 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wayfair employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

7K reviews
3.0
Jan 2, 2016

Looks can be deceiving

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Young company full of very intelligent people. Fun culture overall and they preach an environment of transparency and meritocracy.

Cons

They preach transparency and meritocracy, but in my 6 years I've found that is rarely the case. It is VERY easy to become a cog in the machine here, even if you're trying your hardest to stand out, have your voice heard, and make an impact. There are plenty (read: ~500) open roles, but they seem to be saving them for the next best thing, rather than utilizing talent and skills right at their fingertips. Many of the departments don't speak to one another so there is no understanding of how they can work together to benefit one another. I think the executive level is well-intentioned and believes what they preach, but the people actually doing the executing (or managing those that do the executing) are letting them down. Decisions are made apropos of nothing, and usually based on favoritism/nepotism. Additionally, salary is a joke unless you are a level 5 or higher. They continue to use the start-up excuse (we're a start-up, think of the experience you're gaining!) - but with 1400 employees in Boston alone and revenue off the charts that can't be an excuse anymore.

4.0
Dec 28, 2015

Great Company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great atmosphere, great people, great culture. Great place to have your ideas heard and to get a chance to prove yourself early on.

Cons

Pay could be a little more competitive, and the company is still trying to cope with rapid growth, which leads to some growing pains

1.0
Dec 21, 2015
Recommend
CEO approval
Business Outlook

Pros

Young people out of college which is fun for a bit but then no one knows what they are doing. Free beer every 3 months.

Cons

Easily the worst job I have ever held. Extreme incompetence of any Senior Management. Anyone who is senior management is just whoever has lasted at the company the longest and who hasn’t been ambitious enough to leave the company for better pay. In my 2.5 year span at the company I had 8 different reporting managers and would often find out about switching managers the day it was happening and would be given no indications this was happening. None of these managers had any managerial experience and were all just promoted because someone left for a better paying job, micromanagement was prevalent with almost every manager. Pay is laughably bad and there are many fake promises about promotions to drive up work. If you do not take part in ‘weekend shifts’ you will have a harder time getting a promotion and will be viewed as not being a team player. I was even lied to about being issued a raise because the manager who promised it was too inept to go through the proper channels to have it approved. I would advise you not to accept a job offer from this department, you would be better off staying unemployed and waiting out for a better role. Some of the people you work with, often times the ones who get promoted, do not know the most basic Excel functions or even how to format a cell, I even had a reporting manager tell me they did not know how to open SQL. The average tenure in this company is about less than a year and this is a situation that they continue to not address this issue. There is barely any Holidays and when you factor in not getting any Holidays off the PTO is a joke, there is also no true sick days so if you are sick you are dipping into you PTO. It is hard to say how most internal recruiters still have jobs with the company. I knew of several different people who applied internally and sent several follow up emails over the course of several months and never were even able to find out if they were a candidate or not for the open role. Many other people I knew who applied internally would be given word of weather they found out if they got the job and if they did it was a canned up automatic email response. Also, in regards to HR, no one ever set up an exit interview with me so I had many questions about benefits that went unanswered.

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