Wayfair reviews

3.1

39% would recommend to a friend

(6,849 total reviews)
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Niraj Shah

28% approve of CEO

27% positive business outlook

Wayfair has an employee rating of 3.1 out of 5 stars, based on 6,849 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wayfair employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

7K reviews
1.0
Mar 20, 2019
Recommend
CEO approval
Business Outlook

Pros

Beer in the office - that's it.

Cons

Pretty much everything else. Management is awful. Awful, awful, awful. Here are some examples: 1) My manager was supposed to approve a coworkers promotion, she received confirmation in her review that she had received said promotion but never received her raise. Turns out the manager never approved it and lied to the employee every week saying it was getting corrected, going as far as forging a compensation sheet to cover up her mistake. 2) After the aforementioned manager was fired it was up to the director to schedule our reviews, which going into the last week before the deadline, we still had not had. We asked everyday for our reviews, we wanted to at least know what our compensation would be before any salary changes took effect. Instead of ever getting our reviews, 6/9 of the women on my team were pulled into a meeting with managers from other departments where we were tersely informed that our team would be split up, our remaining 3 friends and coworkers had been laid off (after a combined 12 years of tenure), these were our new managers effective immediately, and we would be meeting with them right aftewards (so we could not see our friends on their way out). The girls laid off were so graciously informed they could have their things mailed to them. It stung having this happen to an all-female team of capable women at the hands of one man who clearly derelict in his duties, did not want to clean up the mess he allowed to pile up. 3) Another coworker met with her manager directly after reviews were submitted so she could work on any opportunity areas before her review meeting in 2 months, but all of her feedback was positive. Two weeks later her manager lets her know that he "heard back on reviews and she may not be to happy about it." He let her know that upper level management wanted a bell curve so they adjusted everyone's number scores and gave the reviews back to middle management to rewrite to reflect the new scores. They bumped her down to inconsistent performance and therefore made her ineligible for a well deserved merit raise. 4) One time management pulled the entire sales team into a meeting for a "Pizza Party" from there in front of everyone, they laid off 40 people. 5) You're not supposed to be eligible for a review unless you have been at the company at least two months (used to be 6 but it's as if the want to fire the people they hire). A co-worker of mine had been working there for two weeks before he received his review, which was not favorable (I guess you're supposed to be an expert on the systems of a 10,000 person company after 10 business days??) Anyways, they put him on a performance improvement plan after his formal review and let him go two weeks later. If you join Wayfair, expect to walk by people crying in conference rooms, expect to never a relationship with your manager (it's hard when you're bounced around all of the time, I had 8 in three years and narrowly escaped a 9th), expect for upper level management to never know your name or what you do, expect the people you work with to constantly change (and not because they "move fast, break things," but because the average tenure is probably 8 months"), and above all expect that illusion of a fun environment to be shattered. This place is not a start up which they want you to believe, they are very corporate but don't want to tell people that. And I guess they shouldn't because the place is way to disorganized to resemble any successful corporations. If you end up here in desperation, at least try to keep your eyes peeled on the excessively unethical practices on the company and not sip the kool-aid too much

2.0
Nov 10, 2018
Recommend
CEO approval
Business Outlook

Pros

- Healthcare benefits are inexpensive. - Location. - Good name to have on resume.

Cons

- Low base salary . They depend too much on stock options and bonuses to make you salary add up to a decent number. - Meeting heavy workdays with very little time to do your actual work. - Managers don't have the support from directors to be able to solve issues on their own. Directors are almost never around and you have to schedule 1/2 an hour meetings weeks in advance. - Lots of fighting and tension between departments. - Issues constantly get raised to a director-level and managers can't solve anything or do their jobs. Issues take months to get addressed and are rarely solved because of this and the fact that the Directors are so hands off with their department and don't have time to meet with their teams. - As newly launched initiates grow and start to become larger, the company is very slow to hire people for team to be able to support the increased workload. - Reviews are twice a year, and the review process takes months and months to go through. Once you finish your end of year review it's time to start the mid-year review process. - Simple projects are made complex by layers and layers of processes. - Open floorpans with very noisy work environments, and zero privacy. Party-like atmosphere with people drinking and large groups of people stopping in front of your desk to have loud conversations. - No consistent work from home policy. Some departments have flexibility, others don't trust their employees and have a strict no working from home policy.

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Wayfair Response
7y
We appreciate you sharing this feedback. It’s our goal to empower employees and ensure that everyone feels supported. We’re sorry to hear that this didn't reflect your experience and will certainly take your feedback into consideration.
1.0
Dec 31, 2018

Hyper-capitalism at its worst

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

1. Policies that encourage teams to get to know each other. Monthly outings, on site drinks and entertainment is attractive for young professionals 2. Location accessible to trains 3. Commitment to sell a lot of furniture. This company tries many tricks, and sometimes makes the necessary effort to build things out to their conclusion. 4. Work life balance. Rarely does anyone work more than 40 hours in one week. Those who do are not necessarily rewarded. 5. Local engineering team. Offers great benefit from having teams work at the same time together.

Cons

1. Recruiting is aggressive. Retention is weak. People are treated a commodity. Pawns to be moved whenever and however a small set of decision makers decide. No consideration of smart professionals that come in and leave quickly due to frustration. 2. Internal competition for attention and resources. Teams are set up to “prove” their value through experiments. If numbers are to be believed, this company should increase revenue by several billion this year 3. Whimsical or cutthroat approach to managing priorities and teams. Product Management team is the most inexperienced and poorly structured I’ve seen or read about. Leaders are unqualified. This is in stark contrast to engineering and marketing teams. 4. Internal tools. These are incomplete and underfunded. Management has reasons for not using well established commercial software but it hampers every single employee trying to get things done. Very inefficient and speaks to the arrogance that old timers think Wayfair can do everything better. It can’t. 5. Turnover. Disruptive environment with so many people joining and leaving all the time over the last few years.

Viewing 13 - 15 of 6,849 Reviews

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