Wayfair reviews

3.1

39% would recommend to a friend

(6,849 total reviews)
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Niraj Shah

28% approve of CEO

27% positive business outlook

Wayfair has an employee rating of 3.1 out of 5 stars, based on 6,849 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wayfair employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

7K reviews
1.0
Feb 1, 2018
Recommend
CEO approval
Business Outlook

Pros

I can't think of an actual positive thing about wayfair that doesn't involve some sort caveat. For example, yes, everything is always changing at wayfair in this fast paced environment, however, thats mostly Because people are being fired or leaving, so naturally, these roles need to be filled. Yes, we are growing and developing amazing things! That doesn’t really matter when half your staff sits at lunch just conversing about how much they dislike their manager/ can’t pay their bills. Usually if you have a masters degree (doesn't really matter what kind of degree!) from an Ivy League, even without personal skills, you should be a good fit for a L4/L5 role, even without previous experience and zero management skills.

Cons

When I first applied to wayfair I was swept off my feet by the buzz. Young culture, great environment, free snacks, awesome pto (turned out to not be that awesome at all) employee discounts, endless learning and advancement opportunities, etc. i decided that I should ignore the negative reviews because these people just didn't know what the were talking about. Boy, was I incorrect. This company is absolutely absurd. A while back, in my first eight months or so, I had FOUR different managers, all of which were horrible Managers in every sense of the word. They were young, inexperienced, power hungry, socially confused, rude, cut throat, brown nosing people, or any combination of the above. The emotional roller coaster that is wayfair is almost impossible deal with on a daily basis. Wayfairs excuse is that it's a rapidly growing company! Things are always changing! Embrace it! The truth is, people slowly realize how shady this company is and begin to move on. Basically, if you don't do things exactly as your specific manager wants them, and I mean exactly, you will receive harsh "constructive criticism" about not being a "team player" or a "strategic thinker" or a "grower." This "feedback" begins about 3-4 weeks in, so if you haven't mastered the role by then, and you're still "ramping up" you're pretty screwed. I will admit, people are impressed by me when they see that I've been working at wayfair, and for over two years for that matter, but that's pretty Much the only pro about this company. If you'd like your self esteem and confidence to be completely Annihilated by someone in a management role Who has less experience than you and is your age, but has a masters and worked as a consultant previously, this is your place to work. Also, the pay is laughable. They look at reimbursement on an “all in” level, meaning equity is included. Equity is great, but I can’t access that for a year and even when I could, it’s impossible to make it far enough in the company to reach equity that actually makes an impact on your quality of living, so keep that second job for now. for them To even remotely allude to the fact that there are "growth opportunities" should be considered illegal. You will By no means grow at this company and you'll be making less than an Uber driver with longer and more Miserable hours. You will grow if you’re willing you to be a glorified assistant for 2+ years. Also, pto benefits aren't that great, you have to take days like the day after thanksgiving off. If a holiday falls on a Tuesday, you bet you'll have to take paid time off if you want to take a long weekend to take some time to see your family on Christmas. Also, if there’s snow, you’ll be asked to come in. Working from home is frowned upon. But don’t get it twisted, your manager/directors will not be at work in a blizzard with you! Snacks are sub par, definitely wouldn’t take those into account when making your decision. Ive never cried in an office setting more in my life. Associates are nice though!

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Wayfair Response
8y
Thank you for providing this feedback. We pride ourselves on cultivating a transparent and supportive environment and I’m sorry to hear that you didn’t have a good experience. Investing in our people and our managers is something that is very important to us so we will continue to focus heavily on this area.
2.0
Sep 29, 2016

Avoid the Boston office

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Decent location (near Green/Orange MBTA and Commuter Rail) in Copley Square - Nice coworkers. - Employee discount is nice - definitely refurnish your apartment while you work here! - Lots of cross-functional work - great exposure to other fields. - The Non-Work email list is a great way to sell off tickets/junk to other coworkers (you'll need to because the salary is low - lots of emails with girls selling used forever 21 clothing...) - You can work from home (sometimes) if you are sick. - The health insurance, gym benefits, etc are decent. - They get a good variety of beers in the kegs. - When the do the once-a-week snack wall refill, there's some new/interesting snacks every now in then. Remember to grab some chips for the weekend.

Cons

- Note that most of the positive reviews of Wayfair are from the Maine/Texas/Utah sales and support call centers. Not many positive reviews from the Boston office - for good reason. - There's plenty of space in the Boston office, yet they cram large teams/pods in one area. You'll have 200 loud engineers in one area when there are large, open areas with rows of empty desks where no one is sitting elsewhere in the building. They should really space departments out more to reduce noise/make it easier to focus - especially if they have the space? It's also very easy to get sick when everyone else in your department has a cold/the flu/whatever. - Pay is extremely low for Boston. They definitely prey on recent graduates and foreign workers who need visa sponsorship who will take just about any salary they offer. It seems like they base their salaries off when they started in 2002 and haven't adjusted for inflation/high Boston cost-of-living prices. - Be prepared to use some awful homegrown tools for ticket management, knowledge base, etc. Wayfair is very resistant to using industry standard third party software and insists on using their buggy, unreliable, poorly supported internal tools. Be prepared to be extremely frustrated with bad software no one really cares about fixing or improving stability for. - The kitchens are really dirty. Trash overflowing out of the can, dirty dishes in the sink, food crumbs everywhere. The cleaners only come by once a day and do a mediocre job. Bathrooms are dirty as well. Simon (the property management for the mall) doesn't do recycling, so I don't know why they have recycling bins and pretend that they do. - There's a lot of layoffs across departments right now. Unless you're an engineer, be wary.

1.0
Jun 24, 2020
Recommend
CEO approval
Business Outlook

Pros

The snack wall was nice.

Cons

I started at Wayfair as a Customer Service representative in July 2018. I was excited to work for a company who truly valued their customers and employees. When I began my career with them, they gave their reps the autonomy to do whatever was needed to ensure the customer had a great experience. The offered free returns, no restocking fees, price matching within 7 days of delivery, discounts for delayed items, fair discounts on damaged items based on how severe the damage was. If a package was delayed you were encouraged to call the carrier (FedEx/UPS) to get an update for the customer, or to get confirmation that the item was lost so that you could order a replacement for the customer. They preached inclusivity, fairness, and ethics. This is what the company was built on. Shortly after I began working there some things began to change. The first big change was free returns were no longer the standard. Not the end of the world, as we had the autonomy to waive the return shipping fees if the customer escalated. January of 2020 things got more difficult. We were given new metrics that made it so we were not allowed to waive return shipping and if we did, it was counted against us. Price matches were no longer allowed. When the outbreak of COVID-19 occurred they sent all employees to work from home. The adjustment to the "new normal" was smooth initially. Then as people were ordered to stay home, they began ordering more and more. Before we knew it, we were experiencing literal nonstop back to back calls. This is when Wayfair realized they were hemorrhaging money. Suddenly as we were being bombarded with calls from escalated, angry customers who have waited on hold for over an hour, and being screamed at all day, they change every policy that allows you to actually help the customer. We were no longer allowed to call FedEx or UPS to get an update for the customer, change the address for delivery (even when Wayfair is the only one has the ability to update the address due to shipper restrictions) or to confirm a package is lost. We were no longer allowed to discount the delayed or lost package because "discounting the item won't make it get there faster." Previously we were encouraged to discount for a delayed or lost shipment due to the inconvenience. The ability to process a discount or add a promo code was completely taken away from us. So if a customer forgets to add their promo code during checkout they just say "oh well." If you forget to apply the code for your first purchase, oh well. Sorry you're never going to be able to use it. We were no longer given the ability to discount a damaged or defective product beyond 20%. If you have something that you paid $1000 for, arrive damaged and it's gonna cost you $300 to fix it, sorry but you can only get $200 back. In addition to all the changes they made suddenly, they don't practice what they preach. They'll tell you they will do anything they can to support you, but they don't. Nursing mothers were not able to pump because the screens outside the wellness rooms constantly went down, and people would hang out in them drinking. When a single mother of two comes in, beaten to a pulp by her boyfriend and tells her manager that she's gonna have to take a few days off to find a new safe place for her and her children to live, she's handed a bag and told to pack her things. The girl who I personally witnessed being inappropriately physically touched at the company winter party, reported the manager for s*xual harassment, he kept his job, and she was the one that left. The company is losing money on a daily basis. Financial experts predict bankruptcy for Wayfair by 2021. They are now searching for reasons to lay off their most seasoned and highest paid representatives. They are using tech issues against their employees. Any time a tech issue is reported, the first thing they tell you to do is clear your history. But then when you can't pull up your history to prove a tech issue, two weeks later, you're fired for work avoidance. The company is no longer sustainable and they are laying off anyone who is a high earner to try to save some cash. Don't apply here. You'll be used, abused and thrown to the wolves before being spit back out on the other side with no job.

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