Wayfair reviews

Stressful, they work you like dogs. It has grown so fast, and not enough help. Then they expect 85% availability but also force you to call customers when someone from another department calls and asks you to help a customer that isn't on the phone. This means going not ready to call and there goes your 85% availability as they use it against you. I worked there 2 years and got let go 1/2018for a documented IT issue affecting hundreds of employees. There is no director in the office I worked out of and just managers gone rogue. Used to be a fun, relaxed place to work but the last year you are always on edge. We were treated less like adults and constantly threatened. Quite a few in the same situation I was in, let go the last few months. It's suspicious at best. Everyone i worked with is always on edge thinking they are next. My manager was hardly ever available and she never answered my emails or messages. I told her once I was struggling with a new process and needed help but never got any from her. It is now just another call center.

Senior management has zero vision. I get no sense that they have any department identity or action plans to improve the vast opportunities. There are obvious issues caused by management decision that were not well thought out, not communication or solicited. Those issues are never talked about or addressed. Everyone is expected to work at RAPID speed despite your tenure. This can be a great opportunity or suffocating. You will be given ZERO guidelines or expectations. You will be thrown into a project that is already in flight and given feedback that you are not driving the project enough after a couple of weeks (even though you do not own the project nor were you a part of the project scoping). Speaking of project scoping, there is none. Start a project and never expectations.