Wayfair reviews

Leadership was riding the Covid wave boom that home furnishings experienced with no sense of longer term strategy in managing the business. The over hiring was apparent before it even began. There are many areas of the business that have overlapping responsibilities without aligned strategies and the layers of management (without promoting from within) were laughable. Leadership has completely run this company into the ground due to politics, and complete inability to execute (particularly the global logistics strategy). It was really disheartening to see this company go from a really amazing, top place to work with great culture and incredible, passionate, talent who really cared about the business, to one of the most poorly run businesses over a matter of months (end of 2020-Q1 2022).

They used to be a great place to work. Now the leadership is so disconnected from reality and refuses to listen to critical employee feedback when it does not fit into their narrative. Leaders like to talk about values and the Wayfair way, but then never demonstrate the behaviors they talk about - especially when it would inconvenience their world in any way. Go ahead and guess who the biggest offenders of the in office mask policy have been during COVID... leadership of course. They also don't value developing employees as much as they value bringing in outside talent. Their so called culture is a myth at this point, they've inherited culture from wherever they can source directors from and each team has a different experience. Because of this phenomenon, there are still pockets of positivity. Your director and their chain of command matters a ton.