Wayfair reviews

3.1

39% would recommend to a friend

(6,861 total reviews)
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Niraj Shah

28% approve of CEO

27% positive business outlook

Wayfair has an employee rating of 3.1 out of 5 stars, based on 6,861 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wayfair employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

7K reviews
2.0
Sep 10, 2021
Recommend
CEO approval
Business Outlook

Pros

You get to work from HOME during this Pandemic.

Cons

No raises. Beware of the 'BONUS' they use to lure in employees. It has become an unattainable feat because of their unfair metric system. Their systems are outdated and constantly lagging/crashing. Very expensive benefits. Forced OVERTIME during peak seasons. If you need to travel to see your family during Holidays, you can forget about spending Christmas and Thanksgiving with your family as you will need to work some forced overtime the days before and after! When you start employment they lie to you by saying they are a non-scripted company. In reality they control your every word by giving you a script of things to say, what they call "list of behaviors". Lousy Management. Nobody in Management wants to be held accountable or is trying to fix lingering problems to make a better experience for their employees. Too much responsibility and accountability is placed on the Customer Service reps, even for things that they are not responsible for. Not enough staff - all the good ones end up quitting and they do not hire more people fast enough.

1.0
Dec 14, 2020

Worst company I have ever worked for

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I met one person who was great.

Cons

Everything, this company is a joke and I'm shocked that they are still in business purely because employees are quitting left and right. Multiple people quit within my first week of joining. This place completely lacks empathy. - Their managers have no idea how to manage - not sure if it's lack of training but their poor skillset causes a poor work environment. - No flexibility - not only did we have little to no holidays but on those holidays, we were asked to commute into the office in dangerous weather and blizzards when the city of Boston told people to stay off of the roads and stay indoors. - Lack of clarity on promotions - I met countless people who were there for 2+ years without ever getting promoted. They were never told what to do in order to get a raise or if it would ever happen. There's no clarity whatsoever on potential career growth. - Popularity contest - it doesn't matter how hard you work. What matters is if upper management likes your outfits. - Zero work life balance - I was constantly working late and getting home at 9:30pm. I'd also get glares if I dared get up for lunch because everyone works through lunch at their desks like robots and it's frowned upon if you're not doing the same. - Underpaid - everyone there is making significantly less than market value and a lot of them don't know it because they're fresh out of college and they think that this toxic work environment and salary is normal. TLDR, this company needs a lot of help. Bless anyone who works there because leaving was the best decision I've ever made. I have too much respect for myself to ever tolerate a workplace like this and a business who doesn't value their employees.

1.0
Mar 25, 2020

Not a good place to work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The Boston offices are in an easy location in Back Bay. You get discounts on Wayfair items.

Cons

The company grew with no planning. Team projects have ridiculous amounts of redundancy. The culture is fear-based so no-one bother to become an expert in anything. The engineering infrastructure is beyond creaky—it is nonfunctional. The company is known as a lousy place to work so you will have trouble finding work afterwards because their engineering is generally perceived as fifth-rate at best.

Viewing 160 - 162 of 6,861 Reviews

Glassdoor has 7,884 Wayfair reviews submitted anonymously by Wayfair employees. Read employee reviews and ratings on Glassdoor to decide if Wayfair is right for you.