Wayfair reviews

3.1

39% would recommend to a friend

(6,864 total reviews)
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Niraj Shah

28% approve of CEO

27% positive business outlook

Wayfair has an employee rating of 3.1 out of 5 stars, based on 6,864 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wayfair employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

7K reviews
1.0
Feb 12, 2019

Walk away

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Beer, snacks. Some smart people from good colleges.

Cons

Very very hierarchical and no transparency in decisions regarding promotions, compensation, and decisions to fire staff. Director and Manager level management is arrogant and incompetent. There is the feeling of a boys’ club here, not inclusive.

1.0
Dec 9, 2018
Recommend
CEO approval
Business Outlook

Pros

Company provides snacks. Pay is great

Cons

Training is very lax. Don't provide ample to learn!!!!

2.0
Sep 27, 2018

Nose Dive with No Turnaround in Sight

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Coworkers are great, hardworking people, and theres options for virtual customer service.

Cons

Since changing to a new structure over a year ago to a “skill based” progression, morale has sunk and the company has lost focus on employee satisfaction. We are told to provide feedback to our manager, but that goes no where. The surveys? Just to save face. People are constantly blocked from opportunities with no feedback on how to improve, while putting their “groupies” they always hang out with in the position. Leadership barely pays attention to the needs of employees, and there are several people who are treated poorly because they are “low performers” these are the same people who put quality over quantity, and don’t deserve to be treated the way management treats them. Theres also the issue of pay scale, so no one WANTS to move up because there is no incentive to do so. We’re also tired of being told our pay is lower because of “cost of living” when the site two hours away has the same cost of living and makes $2 more per hour in every position.

Viewing 241 - 243 of 6,864 Reviews

Glassdoor has 7,888 Wayfair reviews submitted anonymously by Wayfair employees. Read employee reviews and ratings on Glassdoor to decide if Wayfair is right for you.