WebMD Health reviews

-The schedule is terrible: evening shift -You're basically a call representative working in a high-stress call center. Not true health coaching, more focused on productivity and how many calls you can get. - 85% of calls are cold calls, not scheduled calls. Most people you talk to don't want to talk to you. -Quality Assurance (QA) is a flawed system, where you're set up to fail/never "pass." - you're expected to reach a certain amount of completed coaching calls, when it's out of your control. If you don't reach them, you go on a "coaching plan" which is just micromanagement. - no autonomy during health coaching calls- you feel like a robot. - pay is too low for the amount tasks/duties expected. - supervisors all have different rules/expectations for their health coaching team, which is unfair. - they preach work/life balance, but don't allow it to actually be possible for health coaches. - was a switch-and-bait during the interview/onboarding process and then actually starting. They put on their "sales hat" and make it sound ALOT better than it actually is. - targets young people who need a job

Expect your day-to-day life to be sitting in a call dialer, waiting for someone to answer you. You’ll get people every day hang up on you and some may insult you. You’ll be expected to read scripts and follow a very strict guideline. There is no freedom as a “health coach” because everything is recorded and you are graded on your calls. and they are HARSH so they don’t have to give you a raise. you will be asked to become a “speciality” coach, and still won’t get a raise. they just ask for more work for the same rate. The turnover rate here is nothing i’ve ever seen before.