WebMD Health reviews

There is little strategic corporate direction. It appears the company strategy was to sell the company. As a result there is little effort made in developing a long term strategy as a viable business. Processes within the organization are very bureaucratic for a company of this size and there appears to be little incentive to make the necessary changes to improve their efficiency and effectiveness. The "Dilbert" syndrome seems to be rampant within the organization. The line employees seem eager to make necessary changes, but the mid-level managers seem incapable of promoting innovation within their groups. As a result, there is a tendency to throw bodies at problems instead of improving efficiency. Change seems to be a bad word to the mid-level managers in most cases. A consequence of this attitude is very high employee turnover or an employee attitude that I am working for a paycheck and benefits and little else.

-The schedule is terrible: evening shift -You're basically a call representative working in a high-stress call center. Not true health coaching, more focused on productivity and how many calls you can get. - 85% of calls are cold calls, not scheduled calls. Most people you talk to don't want to talk to you. -Quality Assurance (QA) is a flawed system, where you're set up to fail/never "pass." - you're expected to reach a certain amount of completed coaching calls, when it's out of your control. If you don't reach them, you go on a "coaching plan" which is just micromanagement. - no autonomy during health coaching calls- you feel like a robot. - pay is too low for the amount tasks/duties expected. - supervisors all have different rules/expectations for their health coaching team, which is unfair. - they preach work/life balance, but don't allow it to actually be possible for health coaches. - was a switch-and-bait during the interview/onboarding process and then actually starting. They put on their "sales hat" and make it sound ALOT better than it actually is. - targets young people who need a job