This is not a good long term job opportunity. Although your immediate manager will constantly talk about growth the reality is that unless you are in the main location in PA there is very little available to you. They consider growth to be personal growth, such as book clubs or training on how to handle conflict. This is educational and definitely "growth" - but it does nothing towards a promotion, raise, or additional job perks. They gaslight and retain employees by vague promises that jobs are available you just have to work harder and represent the culture better. It is a never ending disappointing cycle that will ultimately leave you emotionally and mentally drained. This company uses the term "culture fit" like a weapon to get rid of employees with otherwise great job performance. It is intentionally ambigious without clear, measurable expectations. You will see this company portrayed as a great place for young people to work, the truth behind the advertisement is that you will enjoy it short term only. It is a college graduate's first "real" job. It is fine as a stepping stone into your actual career only. The workload is very heavy, often tedious, and the customers you work with are extremely rude. There are several cons which lend a hand to the high turn over in this department.
