Weebly CSA - Customer Service Associate reviews

3.7

67% would recommend to a friend

(9 total reviews)

David Rusenko

100% approve of CEO

79% positive business outlook

Reviews by job title

9 reviews
5.0
Sep 24, 2016
Recommend
CEO approval
Business Outlook

Pros

Scottsdale location... Friendly and fun culture Lunch is delicious Customer interaction is most often enjoyable Paid maternity and paternity leave Postitive support from management Realistic sales and support expectations Management provides you the ability to use your own discretion and supports you in doing what's truly best for the customer a-holes not welcome :) Oh, and ping pong. Definitely ping pong! A great place for savvy, intelligent young professionals to gain tech sales experience in a progressive environment.

Cons

Not much to say here other than a high cost of health insurance if you're supporting a family which is understandable given the vast majority of CSAs are unmarried and without children.

1.0
Jul 30, 2016

Fought the Culture War and Lost

Recommend
CEO approval
Business Outlook

Pros

Weebly offers decent pay and average benefits for entry level employees. Office life includes catered lunches, free snacks a very casual dress code and some excellent coworkers.

Cons

When the office was first opened, lofty promises of “launch pad for your career” and “in two years we expect people from this office to be working at other startups in the Bay Area” really made you feel like you were some place special. The culture of educating your customers, improving their relationship with the product and making recommendations for a minor amount of sales seemed to set us apart from the rest of the cutthroat profit centers. The problem is that those and other promises never materialized. Opportunities at Weebly Scottsdale are very scarce. You’re more likely to move to a new job outside the company than find something new inside the office. Promises of educating employees to be moved to higher profile positions were quickly forgotten in favor of hiring external talent, something that was expressly said time and time again would not happen. Because you were hired at Weebly Scottsdale you will forever be a second class citizen in the Weebly hierarchy. Do not think that your entry level position is a gateway to a new career or a resume builder to get you that dream job down the road. Do not think your time spent with the company will grant you further respect and distinguish you from the demigods that roam the San Francisco office. They may benevolently acknowledge your existence, but never entertain the illusion that you are one big happy and equal Weebly family. This idea of a unified company is further broken by HR. Brought from San Francisco, HR looks upon the unwashed masses of the Scottsdale office with an unkind eye. Dare to question or remind them of promises not kept and you will find yourself on the breadline faster than you can say “please open an incognito window for your browser.” HR has no qualms asking current employees to leave positive reviews on Glassdoor. Remember that when reading other reviews because if it sounds too good to be true, it probably is. Should you find yourself employed here keep a few things in mind. Never ask for help from anyone above the team lead position. You will only create opportunity for them to find reason to remove you from the company. Never volunteer to help out, or do job duties not directly related to your position. This will not brand you as a “go getter” or do anything positive for your career; you are simply taking time away from your primary job, which isn’t to support the customer, but to sell the Weebly product. Lastly, you will never gain any transferrable skills in this position beyond what you came in with. You will become an expert at troubleshooting a particular brand of WYSIWYG editor, but that isn’t something that is going to get you a new job. So ask yourself, if my current company doesn’t improve my skills or improve my career, what am I doing here?

1.0
Jul 22, 2016

CSA

Recommend
CEO approval
Business Outlook

Pros

Fun people and light hearted attitudes

Cons

I left the company feeling used and lied to. Its a sales position though they insisted it wasnt at the begining. I was repeatedly told that i needed to "pay for my seat" with sales. The managers were exeedingly lazy with a few exeptions. It really sucks to work very hard and still be threatened with pips by managers who mostly just play ping pong and mess around with other managers. The pay is not at all worth the frustration in my mind. No opportunity to grow. It is a dead end job. Probably a unique problem to me: I was used for some special projects which i gladly did thinking it would somehow benifit me but really i was juat giving up my metrics bonus

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