employer cover photo
employer logo
employer logo

West Coast Self-Storage

Engaged Employer

West Coast Self-Storage reviews

4.6

93% would recommend to a friend

(110 total reviews)

Jim McNamee

98% approve of CEO

90% positive business outlook

West Coast Self-Storage has an employee rating of 4.6 out of 5 stars, based on 110 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The West Coast Self-Storage employee rating is 35% above average for employers within the Personal Consumer Services industry (3.4 stars).

Reviews by job title

110 reviews
3.0
Apr 3, 2025

It was good until it wasn’t..

Recommend
CEO approval
Business Outlook

Pros

I stayed with the company for over 7 years, so there was obviously some good. Tons overtime was great. At the time I was able to call anyone in the company to answer if question if direct supervisor wasn’t available. If you want more responsibility, they will give it you. Work was 75% out on the property, 25% actual office work (definitely able to get your steps in). Flexibility with the schedule but never set until you a manager. I had a few unseen emergencies that required time off, never felt my job was in jeopardy and was given time that I needed. The people can be amazing. I have met some amazing people that are now considered great friends. You do also get to meet a wide range of people and walks of life. Great values (if they were upheld by everyone). Fun team building activities (river rafting, bowling, dinners)

Cons

You’ll do great if you say yes to everything. It’s less than a $5 difference in pay between assistant managers and training managers. Do well and you may bonus! However it’s been rare in the last 2 years and messes with your taxes. After hour calls/property visits to help tenants. You do get paid for your time, but it was never clearly communicated that you were until 5 years in). If you ask for help or change, just keep asking. Wear your voice out. You might get a “I’m aware and working on it” but nothing is guaranteed. If it is, it might not last long. Theft and break ins. You don’t get much training and guidance. Every DM handles it differently. If you step down as a training manager or store manager, you will be held to the same expectations of your previous role, even if it is not your job description anymore. You take the brunt of the angry tenants. When it is escalated to upper management, they flip the role and give the tenant what they want. If you want to have a family, don’t expect to grow much with the company. They will say they will work on including you in things to help you advance and you get nothing. A lot of “do better” and “if I can then you can” attitudes. It feels like WCSS is turning out to be like Public with the turnover/guidelines since 2020.

2.0
Feb 19, 2024
Recommend
CEO approval
Business Outlook

Pros

Minimal Micro-management, Simple day-to-day operations, supportive team atmosphere,

Cons

Ineffective leadership structure, weak training schedule, no support for overtime burnout, difficulty in finding work/life balance.

1.0
Mar 25, 2022
Recommend
CEO approval
Business Outlook

Pros

I wish there was something I could list that was good.

Cons

Do NOT work here If you want an employer that actually cares about you. First off, when you are hired on you are promised all these great incentives that overcome the low pay, and that’s why they have them. They promise a 10% quarterly payout bonus based on over-budget and that is split 60/40 between manager and assistant manager. BEWARE! They will not pay out the 10% if it is just you working alone for the whole month without an assistant manager, they will keep the rest and basically tell you to deal with it, although they did not have to pay the wage of another employee. On top of that, they also take another 50% of the 10% and hold it till the end of the year, to hold you hostage. This is absolutely unfair as I had to work as if I was both the manager and assistant manager for a few months as the company could not keep employees due to similar issues as this (low pay). This occurred multiple times with me and it has occurred across the company. They figure out any possible way to not pay you YOUR hard-earned bonuses. Please seek employment elsewhere because this is not a company that you want to work for. Don’t let them lead you on as I was, because in the end they are not acting in the best interest of the employees or investors. On top of all of this, they take the retirement match back if you haven’t worked for a certain amount of years. They never disclosed this.

Viewing 10 - 12 of 110 Reviews

Glassdoor has 110 West Coast Self-Storage reviews submitted anonymously by West Coast Self-Storage employees. Read employee reviews and ratings on Glassdoor to decide if West Coast Self-Storage is right for you.