Does Western Union pay their employees well?

According to anonymously submitted Glassdoor reviews, Western Union employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Western Union. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at Western Union?

58% of Western Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Western Union 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Western Union?

Manager (86) , Associate (70) , Senior Associate (58) , Director (55) , Analyst (47) , Teller (37) , Consultor De Atendimento (31) , Senior Manager (31) , Vice President (31) , Cajero (29) , Compliance Officer (27) , Senior Software Engineer (27) , Business Development Manager (26) , Product Manager (26) , Associate Manager (25)

What are the pros of working at Western Union according to real employee reviews?

"Good benefits and vacation time" ((in 216 reviews)); "good work life balance as its 3 days in office and 2 WFH" ((in 199 reviews)); "8. Pune center will drive the show is the expectation hence great for people joining in pune loc" ((in 168 reviews)); "Good salary and esxpections of work" ((in 126 reviews)); "Good environment and culture" ((in 121 reviews))

What are the cons of working at Western Union according to real employee reviews?

"Constant layoffs based on quarterly results and without any serious long term planning affecting employees' morale." ((in 93 reviews)); "Poor Leadership and path on the direction for the future" ((in 76 reviews)); "Managers don't care about the customer, they only want to shine with nice pictures and presentations, mostly the work of others." ((in 60 reviews)); "Very busy as senior management are trying all sorts of things to initiatives to get out of the 'one" ((in 36 reviews)); "poor communication and oversight of issues" ((in 19 reviews))

What are employees saying about Western Union layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Western Union layoffs and their outlook for job security at Western Union in 2026.

What are the top reviewed Western Union locations?

Denver , Englewood , San Francisco , New York , Montvale , Washington , Miami , Los Angeles , Dallas , Sunrise , Omaha , Austin , Houston , Chicago , San Jose , Aurora , Saint Louis , Phoenix , San Antonio , Atlanta , Bridgeton , Charlotte , Denver City , Las Vegas , Portland , Jersey City , Newark , Salt Lake City , Bolingbrook , Virginia Beach

Western Union reviews

3.4

58% would recommend to a friend

(2,934 total reviews)

Devin McGranahan

52% approve of CEO

50% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,934 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Western Union has an employee rating of 3.4 out of 5 stars, based on 2,934 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

3K reviews

1.0

Nov 12, 2018

Most unorganized organization I have ever worked for. No one cares not even the CEO.

Sales

Recommend

CEO approval

Business Outlook

Pros

Benefits that’s about it I’m not kidding

Cons

Unorganized company ,unprofessional overseas employees, management doesn’t care about employees. No one has a clue to what is going on. Everyone is on a different page day in and day out. Pay cuts! Too much red tape. Everything is a process and takes tooo darn long. God forbid you need a customer issue resolved.

Western Union Response

7y

We’re disappointed to hear about your experience and appreciate you taking the time to write a review. We assure you that we care about each and every employee on our team. We also understand the impact that management and leadership have on our employees. As we continue improve our company processes, we will share comments like yours to help influence positive change. If there is confidential feedback you’d like to share, please do so by reaching out to careers@westernunion.com.

5.0

Feb 19, 2017

Changing

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The Purpose of moving money for better is real at WU. The good the company does is amazing, often overlooked. New focus on wuway gives all employees hope for the future.

Cons

Too much bureaucracy and non-value add work mainly driven by finance and legal. Can be passive aggressive, vp's complain without offering solutions.

Western Union Response

9y

Thanks for the feedback. We agree that the company is going through an exciting period of change and rapid digitization. We are interested in continuing to drive down bureaucracy wherever there is opportunity. Please share specific ideas with us internally.

2.0

Apr 27, 2016

Churn and burn

Vice president

Recommend

CEO approval

Business Outlook

Pros

- Diverse - Fast-moving, complex business - Some good, smart people - Could have strong potential for social impact

Cons

- Management has lost the plot; stagnant stock price - Constant transformation - Annual layoffs for last 7+ years - Move toward flatter structure leaves fewer opportunities to advance; means that good senior people are being let go - Too many HR programs and demands; no consistency or strategy - No work-life balance - Culture seems nicey-nice on the surface, but leads to back-channeling / back-biting - Too many silos, lack of alignment on how things get done - Real gender issues that they are glossing over with a few new campaigns - No longer investing in social impact / community in any real way

Viewing 37 - 39 of 2,934 Reviews

Jobs at Western Union

Regional Sales Support

Senior Sales Operations Specialist

Part-Time Retail Sales and Customer Service Associate

Retail Sales and Customer Service Associate

Western Union

Western Union reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Most unorganized organization I have ever worked for. No one cares not even the CEO.

Changing

Churn and burn

Jobs at Western Union

Western Union reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

Jobs at Western Union

Western Union reviews FAQs