Western Union reviews

3.4

58% would recommend to a friend

(2,934 total reviews)
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Devin McGranahan

52% approve of CEO

50% positive business outlook

Western Union has an employee rating of 3.4 out of 5 stars, based on 2,934 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

3K reviews
1.0
Mar 6, 2015

Stay away

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Nice people to work with day to day

Cons

Horrible management of a DC based company scattered between England and Denver. No long term planning but bad short term planning. Skilled and needed employees being outsourced. The company looks to have entered the classic death spiral of management failure, layoffs then more failure due to layoffs leading to more layoffs.

1.0
Jan 18, 2015
Recommend
CEO approval
Business Outlook

Pros

Relatively good salary and benefits. Many talented and hard working individuals doing their best.

Cons

Annual layoffs due to poor management and lack of a strategy they can stick to. Many in senior management have surrounded themselves with their friends leading to a lack of diversity in skills and thought. The majority of the quality long term employees have left, are leaving, or are planning to leave. Year after year, less and less gets accomplished.

2.0
Mar 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Ability to work in a multicultural environment. Subsidized lunches that are pretty decent. Interesting work.

Cons

Total comp is not competitive because of changes to bonuses (much smaller and shifted more to RSUs that will depreciate). The company has eroded benefits and perks as much as possible, but I'm sure they will find more ways. There is not much room for career advancement and your pay quickly becomes uncompetitive. Leadership values corporate speak without results more than competency. Things take too long to release to customers. There are too many priorities for the workforce so it leads to delays, burnout, and turnover. Employee evaluations are really just a popularity contest. The company cannot sustain its dividend payments for more than a couple years and needs to be acquired or go private to have a chance of survival. For now, there is a lot of restructuring, layoffs, toxic competitiveness, turf wars, and a focus on things that have nothing to do with improving revenue. Every time I come back from a few days office, there is an important departure or layoff.

Viewing 40 - 42 of 2,934 Reviews

Glassdoor has 3,793 Western Union reviews submitted anonymously by Western Union employees. Read employee reviews and ratings on Glassdoor to decide if Western Union is right for you.