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      Western Union

      Engaged Employer

      Western Union reviews

      3.4

      58% would recommend to a friend

      (2,935 total reviews)
      avatar

      Devin McGranahan

      52% approve of CEO

      50% positive business outlook

      Ratings by demographic groups

      Western Union has an employee rating of 3.4 out of 5 stars, based on 2,935 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      3K reviews
      1.0
      Aug 20, 2018

      Poor Management

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Work life balance is good for now although it is known that leadership in Real Estate/Finance org are old school and not supportive of work life balance. Leaders focused on optics and expect employees at their desk all day , but do not understand (or care) that business needs require meetings away from the desk or calls that are outside of core work hours. -Company donates money to many charitable causes -Ability to work with people from across the globe

      Cons

      VP and EVP levels do not understand the bunsiness units they lead. Very out of touch with the actual work that their teams peform. There is a new lean or operational efficiency initiative on a monthly basis that eventually fizzles out because VPs do not have the understanding of the work, leadership skills, or vision to impact change. VP that instituted practices that were huge roadblocks and antithesis to the WU Way lean principles. Many women in the department felt marginalized due to it being a good old boys club. The environemnt was toxic and diversity was not celebrated. WU C-Suite leaders toute their commitment to diversity, but many departments are all white male dominated and create a work culture that does not promote female or minority advancement or engagement. My department did not have any female leaders and only one minority.

      avatar
      Western Union Response
      7y
      We are disappointed to hear of your experience, as it does not match the WU core values. We hire and welcome individuals from all walks of life, cultures, backgrounds, and perspectives. We read every single review and take employee feedback seriously and we will share your constructive feedback with our management teams, and if you'd like to, we encourage you to share more feedback confidentially by emailing us at careers@westernunion.com.
      1.0
      Mar 11, 2018

      Run by criminals

      Account executive or area sales executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      When I first started the company was a good place to work, ever since the CEO Hikmet the culture changed completely.

      Cons

      They do not recognize talent, they keep the talent boxed where it is, no promotional opportunities. The culture was very abusive here, people will do anything to get ahead. I mean...anything. Better learn Spanish. Quotas are issued after the fact, they cheat you out of your commission. They expect you to buy a new car on your own dollar every few years or you can’t do your job.

      avatar
      Western Union Response
      7y
      We are disappointed to hear about your experience. Regarding your comments on promotional opportunities, we assure you that we strive to create a culture of collaboration and support at WU and do our best to provide the resources our employees need to advance their professional development.
      3.0
      Feb 19, 2018

      OK as a first job but not as a career

      Analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits are very good, flexible schedule, enjoyable work environment, laid back atmosphere, easy to go with the flow, overall a great place to work (for the complacent)

      Cons

      -I'd say that 80% of the managers have no idea how to "people manage." -Upper management is out of touch with the 9-5 employee. -If you work in Operations just be weary. Your job could be outsourced to Vilnius at really any time. -The pay is ok for starters (0-4 years of experience), but any manager who is aggressive about career development is under paid. If one isn't a go-getter then his/her salary is probably in-line with the industry, but any go-getter who stays with WU is essentially taking a big pay cut. An analyst role with a big firm will pay one more than a senior manager role with WU. I guess what i'm trying to say is that there isn't much advancement in terms of salary to be found at WU for a serious career minded employee. The company higher ups like to say that they conduct studies to ensure their pay is in-line with the industry, but they don't understand that top talent needs to be paid MORE than the industry. To put it simply, WU is utterly incapable of keeping top talent because they pay an average wage, and what happens when you pay top talent an average wage? Just ask WU HR, they're kept mighty busy filling and refilling the same positions...

      avatar
      Western Union Response
      7y
      Thank you for sharing your feedback about working with WU. We're glad to see you've listed benefits, scheduling, and our company culture as pros! We understand the impact that management has on employee experience, and we will continue to provide them with the resources they need to best support their teams.
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      Glassdoor has 3,795 Western Union reviews submitted anonymously by Western Union employees. Read employee reviews and ratings on Glassdoor to decide if Western Union is right for you.