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      Western Union

      Engaged Employer

      Western Union reviews

      3.4

      58% would recommend to a friend

      (2,935 total reviews)
      avatar

      Devin McGranahan

      52% approve of CEO

      50% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.6

      Compensation and benefits

      3.3

      Culture & values

      3.2

      Work/Life balance

      3.1

      Senior management

      3.1

      Career opportunities

      Western Union has an employee rating of 3.4 out of 5 stars, based on 2,935 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      2.0
      Jan 17, 2019

      Not always secure place to work

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great location, managers are typically flexible with work/life balance, salaries are descent and competitive, good camaraderie among employees.

      Cons

      Company motto is "cut, cut cut", rather than working smart. The company goes through a company wide lay off every year - at least for the past several years it has been this way. This impacts morale and employees are always whispering around the water cooler about when the next lay off is (a hostile atmosphere) The company wants to change for the better but struggles with it. VP level and above is very much a good old boys network. Instead of hiring competent leaders, they place someone from their inner circle in the role.

      avatar
      Western Union Response
      7y
      Thank you for making time to leave a review. Although we are pleased to see so many awesome Pros listed (and we agree!), we are very disappointed to hear you wouldn’t recommend WU. We take all employee feedback seriously and assure you, we care about each and every individual on our team. Given we are globally-minded, we’re constantly reviewing key considerations for where our jobs should be located and the demand for the roles we need to achieve our business results. As our organization continues to change for the better, we will share comments like yours to help influence positive change.
      1.0
      Nov 20, 2018

      Western Union USED to be a great company

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Not many anymore.

      Cons

      Western Union management needs to go back to truly servicing the customer. There are too many exec's that just talk, none mean what they say. It really isn't about the customer, lately it seems it's about telling the employees and customers one thing and doing something completely different. This company is now a glorified compliance company. It's not about increasing revenue, it's about compliance. Everything everyone does stems from compliance. When the government says jump, WU says how high? and then takes it a step further and jumps to the moon. Distancing themselves from any competitor. Then telling everyone they are the best in compliance. Western Union has the mentality they are still the number #1 money transfer company out there and sadly they aren't even top 10 anymore. There is so much competition for "moving money" out there and Western Union doesn't even realize.

      avatar
      Western Union Response
      7y
      First of all, thank you for over 10 years of being a WU team member. We're sorry to see your comments on our company culture and mission. We assure you that our purpose of Moving Money for the Better puts the customer at the heart of everything we do. As we continue to grow and innovate, we will keep your feedback in mind. Thanks for taking the time to write a review.
      2.0
      Oct 15, 2018

      Analyst/Sr. Analyst/Lead Analyst (compliance)

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting work, decent benefits, some really good people.

      Cons

      If you want to get ahead, it is rarely based on how you do your job, it's who you are friends with. The boys club network is very alive at WU, at least in compliance. Is every department in compliance like that? No, in some of them it only matters if you are willing to work tons of extra hours for no extra pay, and kiss up to certain people. I did work with some great people here. I also worked in a position that I loved, and was very good at - only to have to leave that department and position because I was told I would never get promoted, because the Director's buddy was going to get it instead (and that my experience didn't matter). And, mine is not the first or last story to have that ending. Finally, just know that as a compliance employee, you will be treated as a minion/peasant by the CEO and his people. After all, they all went to a brand new glitzy building, and stuck compliance a mile away in an old building that has seen better days. Salary and bonus %'s will vary by who you know and, depending on the department in compliance, what your gender is. And yes, the CCO is aware of all of this and chooses to not do anything about it.

      avatar
      Western Union Response
      7y
      Thank you for your feedback. I am disappointed to hear about your experience and want you to know that we have worked hard to build a culture where employees can share ideas in all areas of our Company. Compliance is an essential part of our business and the function’s ability to operate with independence is a core strength. Our move has improved our visibility as a leading employer in Denver and significantly upgraded our work environment. Both of our new locations were designed and built to the same progressive standards and principles. They foster camaraderie, promote connectivity, and fuel our passion for innovation. Company performance is the key driver for bonuses throughout the organization, with additional recognition for individual contributions, capabilities and behaviors. While your post is confidential, I take your concerns seriously and would welcome the opportunity to discuss further. - Richard Williams, CHRO
      Viewing 70 - 72 of 2,935 Reviews
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      Glassdoor has 3,795 Western Union reviews submitted anonymously by Western Union employees. Read employee reviews and ratings on Glassdoor to decide if Western Union is right for you.