Does Western Union pay their employees well?

According to anonymously submitted Glassdoor reviews, Western Union employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Western Union. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at Western Union?

59% of Western Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Western Union 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Western Union?

Manager (86) , Associate (70) , Senior Associate (58) , Director (55) , Analyst (47) , Teller (37) , Consultor De Atendimento (31) , Senior Manager (31) , Vice President (31) , Cajero (29) , Compliance Officer (27) , Senior Software Engineer (27) , Business Development Manager (26) , Product Manager (26) , Associate Manager (25)

What are the pros of working at Western Union according to real employee reviews?

"Good benefits and you should improve your English skill." ((in 219 reviews)); "good work life balance as its 3 days in office and 2 WFH" ((in 193 reviews)); "8. Pune center will drive the show is the expectation hence great for people joining in pune loc" ((in 174 reviews)); "Good environment and culture" ((in 127 reviews)); "Good salary and esxpections of work" ((in 125 reviews))

What are the cons of working at Western Union according to real employee reviews?

"Constant layoffs based on quarterly results and without any serious long term planning affecting employees' morale." ((in 89 reviews)); "Poor Leadership and path on the direction for the future" ((in 75 reviews)); "Managers don't care about the customer, they only want to shine with nice pictures and presentations, mostly the work of others." ((in 59 reviews)); "Very busy as senior management are trying all sorts of things to initiatives to get out of the 'one" ((in 34 reviews)); "poor communication and oversight of issues" ((in 19 reviews))

What are employees saying about Western Union layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Western Union layoffs and their outlook for job security at Western Union in 2026.

What are the top reviewed Western Union locations?

Denver , Englewood , San Francisco , New York , Montvale , Washington , Miami , Los Angeles , Dallas , Sunrise , Omaha , Austin , Houston , Chicago , San Jose , Aurora , Saint Louis , Phoenix , San Antonio , Atlanta , Bridgeton , Charlotte , Denver City , Las Vegas , Portland , Jersey City , Newark , Salt Lake City , Bolingbrook , Virginia Beach

Western Union reviews

3.4

59% would recommend to a friend

(2,935 total reviews)

Devin McGranahan

53% approve of CEO

50% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.6

Compensation and benefits

3.3

Culture & values

3.2

Work/Life balance

3.2

Career opportunities

3.1

Senior management

Western Union has an employee rating of 3.4 out of 5 stars, based on 2,935 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

2.0

Jun 24, 2019

Reviews are accurate

Business analyst

Recommend

CEO approval

Business Outlook

Pros

While there is a lack of a career advancement path, my boss has given me opportunities laterally

Cons

Working with SFO is not fun - my experience has been they are adversarial, not team oriented, no accountability. Outside of SFO, within IT, morale is really poor. Unspoken expectation to burn the midnight oil.

Western Union Response

7y

First, we want to say thank you for your more than 8 years of hard work at Western Union! We love that your manager has helped facilitate growth opportunities, no doubt based on your achievements! We do want our employees to be happy and fulfilled in their careers here along with having a healthy work life balance. So it is disappointing to hear that you are not currently experiencing this. As a current employee, we encourage you to share your thoughts further, so that we can better influence positive change. If you would like, you can connect with us confidentially by emailing careers@westernunion.com.

2.0

May 6, 2019

Should be your last choice

Software developer

Recommend

CEO approval

Business Outlook

Pros

Easy to get in and senior management visibility

Cons

No innovation and old people

Western Union Response

7y

We appreciate you taking the time to leave a review. At WU, we pride ourselves on our innovation and diversity, as these are key areas of focus for the organization.

1.0

Apr 26, 2019

Leadership Struggling

Sales

Recommend

CEO approval

Business Outlook

Pros

Flexibility, industry, base pay, is there anything else.

Cons

Senior management has no clear vision for future. Every 6 months strategy changes and they wonder why the sales team is unable to adjust to their ever changing expectations. The WU product line up has fallen behind the competition. We currently offer lower commissions to prospective agents and decent exchange rates with an annoying approach to compliance that will close new agents faster than they can begin to transact. New senior management feels that the best approach to sales is an antiquated car salesman approach from the 50’s. This new leadership has no clue how to run the US Market. Micromanagement has become the norm. While sales processes and activations are a struggle and out of the sales teams hands as the enrollment process is handled by a team in costs rica that is always understaffed thanks to the WUWay. Yet when there is a delay in the sales process you know who they are yelling at. This position in years past was an amazing opportunity, but the micromanagement has become a joke.

Western Union Response

7y

Thank you for providing your feedback. We are sorry to hear about your experience. We understand our leadership has a significant impact on the experience of our employees across the organization. We work hard to foster a culture in which all employees receive the utmost support and guidance from their managers. We will share this with our Sales team in efforts to improve the way we work, and if you feel comfortable doing so, please reach out to careers@westernunion.com to share more confidential feedback with our team.

Viewing 85 - 87 of 2,935 Reviews

Jobs at Western Union

Regional Sales Support

Part-Time Retail Sales and Customer Service Associate

Retail Sales and Customer Service Associate

Senior Sales Operations Specialist

Western Union

Western Union reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Reviews are accurate

Should be your last choice

Leadership Struggling

Jobs at Western Union

Western Union reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Western Union reviews FAQs

Jobs at Western Union