Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Western Union

      Engaged Employer

      Western Union reviews

      3.4

      59% would recommend to a friend

      (2,935 total reviews)
      avatar

      Devin McGranahan

      53% approve of CEO

      50% positive business outlook

      Ratings by demographic groups

      Western Union has an employee rating of 3.4 out of 5 stars, based on 2,935 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      3K reviews
      2.0
      Apr 26, 2019

      A once proud company that is being left behind by better online services

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      The service is critical for the consumers that use it.

      Cons

      Lack of support from management. As a WU employee, you are the face of WU to your accounts, be prepared to apologize daily and not be able to help them. Currently removing employees in an unofficial down sizing. Going down in flames and the pilot has bailed out

      avatar
      Western Union Response
      7y
      First, thank you for your service to Western Union for over 10 years. We are sorry to hear of your experience. We understand our leadership has a significant impact on the experience of our employees across the organization. We work hard to foster a culture in which all employees receive the utmost support and guidance from their managers. We take every piece of feedback seriously and we will share your comments with the management team as we continue to improve our processes.
      3.0
      Oct 25, 2018

      stay away

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      good team workers in the team.

      Cons

      bad management and managers all over.

      2.0
      Jan 17, 2018

      Talent not really valued

      Tech ops
      Recommend
      CEO approval
      Business Outlook

      Pros

      opportunity to experience chaos and disconnect between business and technology.

      Cons

      Managers not willing to move past "that's not how we do it here" when looking to improve or advance initiatives and given feedback on how to achieve goals. Views of Info Tech is very old school and seen as a cost center and necessary evil instead of a part of the business strategy. Sending Technical roles to India under the guise of "we are creating internal Employees. Culture has created silo with in silo environments. Fostering teams to spend more time proving they didn't cause an issue verses working together to ensure the issue wont happen again. Managers are managers not leaders. Very political internally and externally to the point you don't (not that you should) want to even show a hint that you oppose leaderships views. Opportunities for North American resources are scarce.

      avatar
      Western Union Response
      7y
      At Western Union, we care about each one of our employees and take these reviews seriously. We understand the impact our leaders have across the organization. We will look for ways to use your constructive feedback to help improve our culture and communication.
      Viewing 88 - 90 of 2,935 Reviews
      Related searches: Western Union jobs | Western Union salaries | Western Union benefits | Western Union interviews
      ReviewsWestern Union reviews

      Glassdoor has 3,795 Western Union reviews submitted anonymously by Western Union employees. Read employee reviews and ratings on Glassdoor to decide if Western Union is right for you.