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      Western Union

      Engaged Employer

      Western Union reviews

      3.4

      59% would recommend to a friend

      (2,935 total reviews)
      avatar

      Devin McGranahan

      53% approve of CEO

      50% positive business outlook

      Ratings by demographic groups

      Western Union has an employee rating of 3.4 out of 5 stars, based on 2,935 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      3K reviews
      3.0
      Mar 14, 2017

      Professionalism is lacking

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits are good. Nice PTO, flexibility, work life balance (depending on your manager)

      Cons

      Too much emotion with leadership and they are all over the place with their direction, no alignment from top down.. No where to grow, or encouragement to grow your career.

      avatar
      Western Union Response
      9y
      Thank you for the feedback! We are sorry that your experience with leadership on your team seems to be less than ideal. We're very excited by the positive reception that our leadership development programs (e.g. WU Lead and Leadership in Action) have had recently across the company, and hope that we can continue to reduce the number of negative experiences people have. We welcome additional feedback or ideas you may want to share internally. You can send suggestions to careers@westernunion.com. Thanks for being part of WU.
      2.0
      Nov 2, 2016

      Not a team environment at HQ, leaders only care about themselves and getting ahead

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Lots of pros on the surface, but don't be fooled by all the hype and awards. Lots of talk just for show. If you are considering working here, read and listen to the negative comments here..they are spot on.

      Cons

      High turnover, low morale, overworked employees, everyone out for themselves. I feel like I made a big mistake and wished I had paid more attention to the negative comments on this site reflecting HQ culture...it's all true. Hoping to find something at a new company all together like Schwab or Amazon where lots of former WU employees have gone.......

      avatar
      Western Union Response
      9y
      Thank you very much for sharing your honest feedback about WU. We’re sorry to hear about your experiences at our global headquarters, but we appreciate you taking the time to share them with us on Glassdoor. In regards to your leadership advice to management, every leader in the organization takes part in a program that is focused on strengthening their leadership capabilities. They meet bi-monthly and we’ve seen great benefits from this program, in helping leaders improve. We believe WU’s purpose of “moving money for better” attracts the best talent who want to make positive changes for the business, and especially for our customers around the world, in over 200+ countries and territories. We thank you for joining WU and want you to be happy while working here. If you believe you are overworked or know of certain employees who may be overworked or have low morale due to management, we urge you to contact our ethics department internally, so that your anonymous feedback will be taken into account. We take matters like this very seriously. Thanks again for your time.
      1.0
      Aug 19, 2016

      Stagnant

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Corporate headquarters is conveniently located for commuting purposes if you have a family and don't have need to live in downtown Denver. Other than that, there's not a whole lot of positives.

      Cons

      Lack of innovation means that the Western Union is just holding onto its market share in a business that will soon disappear. The vast majority people who use Western Union services are poor people, immigrants, citizens of developing countries, etc. With more countries getting better internet service, improved online banking, crack down on terrorism/money laundering/drug trafficking/sex trafficking usage of cash wiring, Western Union is the major player in a massive but dying business.

      Viewing 91 - 93 of 2,935 Reviews
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      Glassdoor has 3,795 Western Union reviews submitted anonymously by Western Union employees. Read employee reviews and ratings on Glassdoor to decide if Western Union is right for you.